Applications in Human Resource Management Cases, Exercises and Skill Builders

by Nkomo, Stella M.; Fottler, Myron D.; McAfee, R. Bruce

• ISBN13: 9780324007114
• ISBN10: 0324007116
• Additional ISBN(s): 9780324200812
• Edition: 4th
• Format: Paperback
• Copyright: 1999-06-16
• Publisher: South-Western College Pub
• More Book Details
• Purchase Benefits

Summary

Applications in Human Resource Management was designed to provide a single source of cases, exercises, incidents, and skill builders to supplement the basic text in human resource management. These materials offer a fresh approach to the management student based on dynamic, real-life organizational events confronting both human resource managers and line managers who often implement personnel programs and policies. The text is based on realistic, current, issues confronting managers of human resources. Cases are based on "real" events that have taken place in organizations. The exercises and skill builders are intended to give students hands-on skills in the kinds of issues they may confront in HRM.

Table of Contents

A Model for Analyzing Cases in Human Resource Management	xiii
PART 1 Human Resource Management in Perspective: Environment and Legal Issues	1	(64)
The HRM Function/Environment
The New Director of Human Resources	3	(7)
The Human Resource Function of Harrison Brothers Corporation	10	(6)
Scanning the Contemporary Work Environment	16	(1)
Evaluating the Financial Impact of Human Resource Management Activities	17	(5)
Reference Materials for Human Resource Management	22	(2)
KILL BUILDER Using Internet Search Engines to Conduct HR Research	24	(1)
The Legal and Regulatory Environment
The Storage Room Massage: A Case of Sexual Harassment?	25	(7)
Same Sex Sexual Harassment	32	(2)
Unfair Promotions at Food Chain Supermarkets	34	(4)
Managing Diversity: Johnson Chemical International	38	(8)
The Older Worker	46	(2)
Is This Unlawful Discrimination?	48	(4)
What Is Sexual Harassment?	52	(3)
Understanding the Americans with Disabilities Act	55	(2)
The Employee with AIDS	57	(1)
Data Analysis for Affirmative Action Plans	58	(7)
PART 2 Meeting Human Resource Requirements: Job Analysis/Design, Planning, Recruitment, and Selection	65	(76)
Job Analysis/Planning
Employee Layoffs at St. Mary's Hospital	67	(3)
Strategic Human Resource Management	70	(3)
The Bank Merger	73	(6)
Which Employee Should Be Terminated?	79	(3)
Writing Job Descriptions	82	(3)
Work and Family Issues	85	(9)
Human Resource Forecasting Assignment	94	(3)
From Welfare the Work	97	(3)
Phased Retirement Options	100	(3)
Recruiting and Selection
Recruiting Recreational Vehicle Surveyors	103	(3)
Selecting Patient Escorts	106	(3)
A Solution for Adverse Impact	109	(5)
Evaluating the Recruiting Function	114	(4)
Selection Decisions	118	(9)
Selection Interview Role Play	127	(4)
Which Selection Procedure Is Most Effective?	131	(1)
The Ethical Selection Dilemma at Integrity Motors	132	(2)
The Exit Interviews	134	(1)
Evaluating Job Application Forms	135	(3)
Staffing for a Telecommuting Job	138	(3)
PART 3 Developing Effectiveness in Human Resources: Training, Career Development, and Performance Appraisal	141	(38)
Orientation/Training/Career Development
Career Development at Electronic Applications	143	(2)
The Safety Training Program	145	(3)
The Mentoring Problem at Walnut Insurance	148	(3)
Conducting a Training Needs Assessment	151	(3)
Design and Evaluation of Training Programs	154	(7)
On-the-Job Training	161	(2)
The Orientation Problem	163	(2)
The Cultural Diversity Training Program	165	(1)
Identifying Training Needs Through Task Analysis	166	(2)
Performance Appraisal
EvalSim---A Performance Evaluation In-Basket	168	(6)
Performance Appraisal Interview Role Play	174	(3)
Which Performance Appraisal Format Is Most Effective?	177	(2)
PART 4 Implementing Compensation and Security: Compensation, Incentives, Benefits, and Safety and Health	179	(56)
The Overpaid Bank Tellers	181	(3)
Rewarding Volunteers	184	(4)
Managing Nonmonetary Compensation	188	(3)
Controlling Employee Benefit Costs	191	(3)
Evaluating Nontraditional Incentive Systems: Howe 2 Ski Stores	194	(2)
Job Evaluation at Smithfield County Health Services	196	(13)
WageSim---A Compensation Administration In-Basket	209	(6)
Safety and Health Programs	215	(1)
Ethical Compensation Dilemmas	216	(4)
Merit Increases	220	(1)
The Medical Leave Problem	221	(2)
The Educational Leave Problem	223	(1)
The Lost Vacation Days	224	(2)
The Safety Problem	226	(1)
Applying the FLSA---Is This Job Exempt?	227	(5)
Developing a Wage Structure	232	(3)
PART 5 Enhancing Employee Relations: Motivation, Employee Rights and Discipline, Labor Relations, and Collective Bargaining	235	(48)
Motivation and Discipline
The Broken Employment Contract?	237	(5)
The Crack in the Wall	242	(5)
Violence at Work: Westside Health Systems	247	(8)
Spiked Milk	255	(1)
Motivating Employees During Downsizing	256	(1)
The Awards Dinner	257	(2)
``She's Just a Temp''	259	(1)
Alan Garfield	260	(1)
Caught in the Act	261	(1)
Writing/Developing Employee Discipline Policies	262	(1)
Labor Relations, Collective Bargaining, And Contract Administration
Union Organizing at SGA Industries	263	(5)
The Frustrated Quality Circle Team	268	(3)
The Give Back: A Case of Union Busting	271	(1)
Collective Bargaining Role Play---Bush Corporation	272	(6)
Applying the NLRA	278	(1)
Labor Arbitration	279	(3)
Employee Communications During Union Campaigns	282	(1)
PART 6 Expanding Human Resources Globally	283	(10)
Selecting a Manager for a Nigerian Facility	285	(2)
Fred Bailey: An Innocent Abroad	287	(4)
Going International	291	(2)
PART 7 Human Resource Audits/Term Assignments	293	(13)
Human Resource System Evaluation	295	(7)
Human Resource Manager Interview	302	(4)
Controversial HRM Issues	306