Applying Successful Training Techniques A Practical Guide To Coaching And Facilitating Skills

by Wilson, Joe B.

• ISBN13: 9780787950927
• ISBN10: 0787950920
• Edition: 1st
• Format: Paperback
• Copyright: 1999-06-10
• Publisher: Pfeiffer

Summary

What are the ingredients of a truly successful training program? Excellent program design and motivated trainees play a critical role, without a doubt. But what turns a good program into a really great one is the person facilitating it. This guidebook focuses on the key skills and techniques that make the real difference in any training effort, whether you are a seasoned or first-time trainer. Learn about various training tools, and how to handle challenging participants and tough questions in a variety of different learning siuations.

Author Biography

JOE B. WILSON, a VP of Richard Chang Associates, Inc., is a training consultant and instructional media producer with more than 20 years of international experience. He has a broad background in the development of video, print, and computer-based instructional programs—from needs analysis through design, production, implementation, and evaluation. His experience in project management, development, and delivery of training programs spans a wide range—from highly technical systems projects, to management/sales development, to Total Quality implementations.

Table of Contents

Introduction	1	(6)
Why Read This Guidebook?
Who Should Read This Guidebook?
When And How To Use It
Developing Coaching And Facilitating Skills	7	(6)
Who Needs Training?
What's The Result?
How Do The Skills Help?
How Do Adults Learn?	13	(10)
Principles Of Adult Learning
The Types Of Learning
Becoming A Coach And Facilitator	23	(6)
High-IMPACT Training™ Model
A Case Example: Nalu Surf	29	(4)
Getting Ready For Training	33	(10)
Identify Training Needs
Map The Approach
Produce Learning Tools
Employing Successful Delivery Skills	43	(12)
Verbal Delivery Skills
Nonverbal Delivery Skills
Using Support Materials Effectively	55	(10)
Characteristics Of High-IMPACT Program Materials
Guidelines For Use
Enhancing Coaching/Facilitating Skills	65	(14)
Fielding Questions
Arranging Rooms For Impact
Handling Challenging Participants
Tips For Different Situations	79	(10)
One-On-One Coaching
Group Facilitation
Calculating Your Success	89	(8)
Evaluating Core Competencies
Requesting Verbal Feedback
Receiving Feedback Constructively
Summary	97	(2)
Appendix: Reproducible Forms And Worksheets	99