The Art and Science of Communication Tools for Effective Communication in the Workplace

by Perkins, P. S.; Brown, Les

• ISBN13: 9780470247594
• ISBN10: 0470247592
• Edition: 1st
• Format: Hardcover
• Copyright: 2008-05-02
• Publisher: Wiley

Summary

The Art and Science of Communication shows you a new way to understand and use communication in the workplace. Revealing the seven types of communication we all use every day, the book shows you how to increase your communication effectiveness in any setting with practical techniques, analogies, and models that clearly explain the formulas for successful communication. Combining the science and art of communication into one effective formula, this book offers a straightforward and easy to understand plan for a more successful career.

Author Biography

P.S. Perkins is founder and CEO of the Human Communication Institute, LLC, and a graduate of the communication schools of the University of North Carolina at Chapel Hill and New York University. She has been training, lecturing, and developing communications curricula for more than twenty years. She is currently a featured writer for the magazines Personal Development and Diversity Works!, talk show host of InWORD OutWORD: Conversations About Communication, and a featured practitioner in the motivational film, Pass It On!

Table of Contents

Foreword

Introduction

Intrapersonal Communication

Self-Sabotage or Self-fulfillment?

Discipline of the Mind

Dive into Your Life!

Where Did That Thought Come From?

Creating our Self (work) image

Growing up “Different”

Writing a New Script

Taking Ownership

Jill's Day

Waking Up to Your Day!

Conquering the first step

First things First!

Nonverbal Communication

Jill's Day

Your Professional Appearance

Your Professional Voice

Actions Do Speak Louder than Words!

It's All About Time!

Keep Your Distance!

Sometimes When We Touch

Do You Smell Something?

Interpersonal Communication

Five Keys to Positive, Healthy Work Relationships

Interpersonal Conflict

Supportive versus Defensive Communication

Small Group and Organizational Communication

To Group or not to Group...that is the question

Jill's Day

I versus We: The Cultural Paradox

Co-opetition Model of Advancement

Making Room for the Group Reality

Leadership Communication

Constructive Conflict

The Communication Climate

Small Group Membership and Facilitation

Public Communication

The Common Denominator

Moving Beyond the Fear!

Ridding Yourself of Communication Apprehension

Confidence and Composure

Your Language

Don't Make Excuses

Your Public Presentational Style

You and Your Audience

The Art of Impromptu Conversational Speaking

Mass Communication

Influencing the Masses

Persuasion is about Perspective

Are You a Walking Billboard? Television Habits

Persuasion and the World of Work

Jill's Day

Using Persuasion as a Tool of Influence

As Simple as One, Two, Three

Persuasive Messages and You

Intercultural Communication

We CAN all get along! What Makes Us Unique

We are ALL Prejudiced! Understanding Perception

Who Are We? Nonverbal Communication is Cultural! Global Community

Who Are We? “Other” in the Workplace

Jill's Day

What's the Solution to Inclusive Workplace Diversity?

Epilogue

Index

Table of Contents provided by Publisher. All Rights Reserved.