The Asq Iso 9000

by Cianfrani, Charles A.; Tsiakals, Joseph J.; West, John E.; West, Jack

• ISBN13: 9780873895224
• ISBN10: 0873895223
• Format: Hardcover
• Copyright: 2001-12-01
• Publisher: Asq Pr

Table of Contents

List of Figures and Tables	xi
Foreword	xv
Frank M. Gryna
Introduction	xvii
John E. Jack West
Charles A. Cianfrani
Joseph J. Tsiakals
Section 1 The Fundamentals of Quality Management
Introduction	1	(2)
Joseph J. Tsiakals
Why Use the ISO 9000 Family?	3	(8)
William F. Houser
Russ Bloom
The Process Approach to Quality Management Systems	11	(6)
Jeff Hooper
The ISO 9000 Family	17	(10)
Klaus Petrick
The Hierarchy of Quality	27	(8)
Joseph J. Tsiakals
Quality Management Principles	35	(14)
John E. Jack West
Section 2 The New Consistent Pair: An Overview of the Standards
Introduction	47	(2)
John E. Jack West
The History of Standardization and the ISO 9000 Family	49	(14)
John E. Jack West
The Need for Change and the Two-Phase Revision Process	63	(10)
Joseph J. Tsiakals
Summary and Implications of Major Changes from ISO 9001:1994 to ISO 9001:2000	73	(12)
Charles A. Cianfrani
John E. Jack West
Joseph R. Dunbeck
Section 3 Quality Management System---Scope, Application, Definitions, Documentation, and Records
Introduction	83	(2)
John E. Jack West
Quality Management System Application	85	(10)
J. P. Russell
International Standards Definitions	95	(12)
F. Craig Johnson
The Quality Management System	107	(22)
Lawrence A. Wilson
Documenting the Quality Management System	129	(18)
John E. Jack West
Section 4 Management Responsibility
Introduction	145	(2)
Charles A. Cianfrani
Understanding Customers	147	(12)
Blanton Godfrey
Joseph D. Moore
Quality Policy, Quality Objectives, and Planning	159	(22)
Yoshinori Iizuka
Management Review	181	(8)
Chris Hakes
Section 5 Resource Management
Introduction	187	(2)
Charles A. Cianfrani
Human Resources: An Integral Part of Continual Improvement	189	(14)
Gordon Staples
Jim Gildersleeve
Management of Infrastructure and Work Environment	203	(10)
John E. Jack West
Section 6 Product Realization
Introduction	209	(4)
Joseph J. Tsiakals
General Planning of Product Realization	213	(10)
Joseph J. Tsiakals
Customer-Related Processes	223	(24)
Nigel H. Croft
Design and Development for Hardware	247	(14)
Knud E. Jensen
Design and Development for Software	261	(18)
Frank Houston
Design and Development for Services	279	(12)
Diane M. Baguley
Purchasing	291	(16)
R. Dan Reid
Production and Service Provision for Hardware	307	(16)
Elio DiMaggio
Ennio Nicoloso
Production and Service Provision for Software	323	(10)
Frank Houston
Production and Service Provision for Services	333	(12)
Diane M. Baguley
Control of Monitoring and Measuring Devices	345	(16)
Dan Harper
Section 7 Measurement, Analysis and Improvement
Introduction	357	(4)
John E. Jack West
Statistical Procedures Useful for Implementation of ISO 9001:2000	361	(10)
Harrison Wadsworth
Measurement of Customer Satisfaction	371	(20)
David M. Saunders
Charles, A. Cianfrani
Wayne G. Robertshaw
Internal Audit	391	(16)
John H. Stratton
Measurement for Hardware	407	(20)
Jorgen Steen Petersen
Measurement for Software Processes and Products	427	(18)
Frank Houston
Measurement for Services	445	(12)
Diane M. Baguley
Measurement for Service Processes	457	(8)
Diane M. Baguley
Control of Nonconforming Product	465	(12)
Lorri Hunt
Process Analysis	477	(6)
Donald N. Ekvall
Improvement	483	(20)
Hitoshi Kume
Section 8 Applying the ISO 9000 Family in Organizations
Introduction	501	(2)
John E. Jack West
Using ISO 9000 to Achieve Customer Requirements	503	(16)
Leslie S. Schnoll
Certification and Conformity Assessment	519	(26)
Dale Misczynski
The International Accreditation Forum	545	(6)
Noel Matthews
Understanding ISO 9000:2000: The Role of the International Standardized Testing Organization	551	(12)
Nigel H. Croft
Using ISO 9004 to Achieve Excellence	563	(10)
Malcolm Bird
Juhani Y. Anttila
Small Businesses	573	(18)
Herbert C. Monnich, Jr.
Use of Consortia and the NIST MEP Network	591	(6)
Morgan Hall
ISO 9000 and International Trade---ISO in Emerging Economies	597	(6)
Armando Espinosa S.
Using ISO 9000 and ISO 14000 Together	603	(16)
James W. Highlands
Section 9 Applications
Introduction	617	(2)
John E. Jack West
AS9100 Technical Content	619	(20)
Eugene M. Barker
Automotive Industry Applications	639	(20)
R. Dan Reid
Impact of ISO 9000 on the Chemical and Process Industries	659	(12)
Ann W. Phillips
Robert W. Belfit
Department of Defense, NASA, and Other Government Applications	671	(4)
Dale K. Gordon
Education	675	(18)
F. Craig Johnson
Fiber Box Industry	693	(10)
Steve Tokarz
Pat Buzek
Food and the Use of Hazard Analysis Critical Control Points	703	(14)
John G. Surak
ISO 9001:2000 and Healthcare	717	(12)
M. M. ``Mickey'' Christensen
Medical Devices	729	(26)
Leslie S. Schnoll
Nuclear	755	(18)
Ron Cerzosimo
ISO 9001:2000 and Relationships: The Personal Business of Emotional Satisfaction	773	(18)
Mark Baker
Judith Luchsinger
Printing and Graphic Arts	791	(16)
Ron Cerzosimo
Application of ISO 9001 to State Government	807	(12)
Curtis Ricketts
TL 9000: The Telecommunications Quality Management System	819	(24)
Sandford Liebesman
Achieving Certification in a Winery	843	(6)
Judith Luchsinger
Appendix A: Common Acronyms	849	(8)
Appendix B: Sources for More Information	857	(2)
Appendix C: Bibliography	859	(2)
Appendix D: Accredited Registrars in North America	861	(18)
Appendix E: Author Biographies	879	(14)
Index	893