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Augmented Lean A Human-Centric Framework for Managing Frontline Operations

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  • Edition: 1st
  • Format: Hardcover
  • Copyright: 2022-10-18
  • Publisher: Wiley

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Supplemental Materials

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Explore the real future of work in this expert tech implementation guide that goes beyond automation

In Augmented Lean: A Human-Centric Framework for Managing Frontline Operations, serial startup founder Dr. Natan Linder and futurist podcaster Dr. Trond Arne Undheim deliver an urgent and incisive exploration of how to facilitate agile processes amongst a millennial workforce that already lives by many of its tenets. The book demonstrates how to abandon legacy industrial technology that is failing modern operations and hindering operational excellence and digital progress. As an executive and leader, you cannot fall prey to hyped-up notions of industry 4.0's factory of the future automation, artificial intelligence, internet of things, sensors, digital twins, and augmented reality fixing every problem. Instead, to truly reduce cognitive load, complexity, and frustrations in the workplace, we must build cyber-physical technologies so that humans remain at the center. Leaders must ensure that the technology they deploy at an industrial scale has fluid interfaces that demonstrably simplifies work and makes operations more flexible without introducing fear, uncertainty, or doubt.

The authors provide:

  • A step-by-step walkthrough of the Augmented Lean framework that shows readers when, how, and why to augment your workforce through cyber-physical principles that go beyond both Lean and Agile management practices
  • Concrete strategies on how to scale these operational augmentation methods throughout your organization based on real-world case studies of operators in the trenches of manufacturing whose impact far outweighs their seniority in the corporate hierarchy
  • Insightful advice for how to use the augmentation framework in small- and medium-sized enterprises where license and training costs are prohibitive when only using off-the-shelf industry 4.0 approaches

A thoroughly practical playbook for augmenting your workforce with the latest cyber-physical adaptations to digital technologies, Augmented Lean provides you with the organizational-, process-, and management-level techniques you need to get the most out of your employees. In turn, as an operator, engineer, or industrial worker reading this book, you will become empowered to be a change agent through no-code interfaces instead of remaining a recipient of endless training demands and ever-increasing technological complexity. Augmented Lean will orient you towards the future with the most effective tools to cut through hype so you can instantly apply your learnings and be productive wherever you currently operate.

Author Biography

NATAN LINDER, PHD, is Co-founder and CEO of the frontline operations platform Tulip, and the Co-founder and Chairman of the Board of Formlabs, a pioneer in professional desktop 3D printing. He received his doctorate from MIT Media Lab’s Fluid Interfaces Group.

TROND ARNE UNDHEIM, PHD, is a futurist, podcaster, venture partner, Co-founder of Yegii, and formerly with MIT, WPP, Oracle, and the EU. He received his doctorate in the Future of Work and Artificial Intelligence from the NTNU’s Faculty of Social and Educational Sciences.

Table of Contents

List of Figures and Interviews xiii

List of Tables xix

Acknowledgments xxi

About The Authors xxiii

Introduction 1

Who Are the Frontline Workers? 3

What Is Augmented Lean? 8

How Is This Book Organized? 12

Part I The Evolution of Industrial Lean 21

Chapter 1 The Evolution of Frontline Industrial Work 23

Industrial Frontline Workers and Technological Revolutions 26

Industrial Revolutions Through History to the Future 30

Conclusion 49

Chapter 2 From Classic Lean via Agile to Digital Lean and Beyond 53

What Is Digital Lean? 56

Beyond Digital Lean: How Industrial No-Code Empowers Operators 58

Beyond Point Solutions 63

The Emergence of Frontline Operations 68

Conclusion 72

Chapter 3 The State of Play in Industrial Software 77

An Outlier Reshaping the Industry 81

The Advent of 3D Computer-Aided Design 85

The Emergence of Manufacturing Execution Systems 88

Conclusion 95

Chapter 4 The Journey Past Digital Lean 99

DMG MORI’s Integration with Tulip 101

A Digital Boost to Medical Manufacturing: Another Journey 109

Conclusion 114

Part II The Coming of Augmented Lean 117

Chapter 5 The Augmented Lean Framework 119

Classic Lean vs. Digital Lean vs. Augmented Lean 121

Core Principles of Augmented Lean 123

Conclusion 141

Chapter 6 How to Roll Out Industrial Technology the Right Way 145

The Global Lighthouse Network: Top-Down Synthesized Best Practices 148

Four Distinct Ways to Digitally Transform an Industrial Organization 163

Conclusion 174

Chapter 7 Democratizing Operational Technology Using the Dynamic Capabilities of the Organization 179

No-Code and Low-Code 181

Leveraging Organizational Capabilities 188

Conclusion 197

Part III Engineering, Tech, And Skills 201

Chapter 8 The Emergence of the Digitally Literate Industrial Engineer 203

The Evolution of the Industrial Engineering Field 205

Engineering: The Hybrid of Science, Tech, and Innovation 211

The Slow Evolution of Contemporary Industrial Engineering 213

The Need to Ramp Up Change 215

Conclusion 222

Chapter 9 Training the Process Engineers of the Future 227

The Process Engineer: Today and Tomorrow 230

How to Avoid Training the Workforce for Yesterday’s Challenges 232

Reimagining Training 240

Open-Source Manufacturing 241

What Workforce Training Enables an Engineering Mindset? 246

Conclusion 250

Chapter 10 From Automation to Augmentation 255

The State of Play in Industrial Robotics 258

Where Robotics Is Making an Impact on the Factory Floor 264

Automation Is More Than Robotics 267

What Automation Has Accomplished 269

What Augmentation Is and What It Will Become 270

Conclusion 274

Part IV Augmented Lean Operations 279

Chapter 11 The Potential Augmenting Power of Operational Data 281

From Augmented Reality Experiments at MIT to Frontline Operations Platform 285

The Promise of Machine Monitoring 288

There’s Lots of Big Data in Manufacturing, But Can We Use It? 290

Machine Learning in Manufacturing 293

Case Study: The Impact of Operational Data in Data in Life Science Operations 295

Conclusion 304

Chapter 12 Facilitation Over Control: How the Industrial Systems of the Future Might Emerge 309

Why Does Space Manufacturing Suddenly Make Sense? 311

The Size and Shape of the Future Industrial Pie 316

How Long Will It Take for Industry 4.0 to Mature? 320

The Future of Industrial Operations 321

The Workforce Questions 328

Building a Movement 330

Conclusion 332

Chapter 13 Reconfiguring Global Supply Chains 337

Boosting J&J’s Digital Supply Chain with Augmented Lean Approaches 341

Digital Ordering Process in the UK’s Largest Flower Business 345

Building and Trusting in Supply Chain Resilience 349

The Resilience of Global Supply Chains 351

The Lessons from Digitizing GE 353

Remaining Challenges: Tackling Port Congestion 355

The Future of Supply Chains 357

Conclusion 360

Chapter 14 Conclusion: Augmented Lean Management of the Emerging, Frontline Industrial Workforce 365

Augmented Lean Management for the Frontline Workforce 367

Building the Augmented Lean Community 372

Index 375

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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