Austin and Boxerman's Information Systems For Healthcare Management

by Glandon, Gerald L.; Smaltz, Detlev H.; Slovensky, Donna J.

• ISBN13: 9781567932973
• ISBN10: 1567932975
• Edition: 7th
• Format: Hardcover
• Copyright: 2008-08-30
• Publisher: HEALTH ADMINISTRATION PRESS

Summary

"This book provides an overview of information management and information technology (IM/IT). It describes how information systems can support high-quality patient care and improve management decisions in healthcare organizations. Each chapter features learning objectives, Web resources, and discussion questions. It also includes a glossary that clarifies technical terms."--BOOK JACKET.

Table of Contents

Foreword	p. xi
Preface and Acknowledgments	p. xiii
Aligning IM/IT and Organizational Strategy
Connecting the Strategic Dots: Does IM/IT Matter?	p. 3
Learning Objectives	p. 3
Healthcare Information Technology: The Future Is Now	p. 3
The Current Healthcare Environment	p. 4
Future Healthcare Systems	p. 10
Historical Overview of Information Systems	p. 14
Healthcare Information Priorities Today	p. 17
Categories of Information Systems	p. 20
Summary	p. 21
Web Resources	p. 22
Discussion Questions	p. 23
Leadership: The Case of the Healthcare Organization CIO	p. 27
Learning Objectives	p. 27
Organizing for Healthcare Information Management	p. 28
Evolving Role of the Senior IM/IT Executive	p. 42
Summary	p. 47
Web Resources	p. 48
Discussion Questions	p. 49
IM/IT Governance and Decision Rights	p. 53
Learning Objectives	p. 53
Background of IM/IT Governance and Strategic Planning	p. 54
Purpose of Strategic Governance and IM/IT Planning	p. 55
Organization of the Planning Effort	p. 62
Importance of Systems Integration: What	p. 75
Importance of Systems Integration: Why	p. 86
Summary	p. 89
Web Resources	p. 90
Discussion Questions	p. 91
The IM/IT Portfolio Management Office	p. 95
Learning Objectives	p. 95
What Is an IT Portfolio Management Office?	p. 96
Why Is a PMO Essential?	p. 98
Project Management	p. 101
Program Management	p. 104
Portfolio Management	p. 104
The PMO	p. 108
Summary	p. 110
Web Resources	p. 111
Discussion Questions	p. 111
External Environment and Government Policy	p. 113
Learning Objectives	p. 113
Government's Role in Healthcare IM/IT	p. 114
Health Insurance Portability and Accountability Act	p. 118
Healthcare IM/IT Leadership Roles	p. 124
Summary	p. 127
Web Resources	p. 128
Discussion Questions	p. 129
Blocking and Tackling
IM/IT Architecture and Infrastructure	p. 135
Learning Objectives	p. 135
Computer Hardware	p. 136
Computer Software	p. 141
Networking and Telecommunications	p. 146
Network Components	p. 152
Network Topologies	p. 155
Electronic Data Interchange	p. 159
Wireless Communication	p. 159
Communicating via the Internet	p. 161
Summary	p. 164
Web Resources	p. 165
Discussion Questions	p. 165
IM/IT Service Management	p. 169
Learning Objectives	p. 169
Why IM/IT Service Management Matters	p. 170
The Information Technology Infrastructure Library	p. 174
IM/IT Service Support	p. 176
IM/IT Service Delivery	p. 186
The Continued Evolution of the ITIL Service Management Practices	p. 193
Summary	p. 194
Web Resources	p. 195
Discussion Questions	p. 195
Achieving Strategic Competitive Advantage
Applications	p. 201
Learning Objectives	p. 201
Electronic Health Records	p. 202
Clinical Information Systems	p. 205
Management/Administrative and Financial Systems	p. 211
Information Systems for Nonhospital Healthcare Organizations	p. 220
Other Information System Applications in Healthcare	p. 222
Summary	p. 227
Web Resources	p. 228
Discussion Questions	p. 229
The Knowledge-Enabled Organization	p. 233
Learning Objectives	p. 233
Knowledge Management	p. 234
Building the Knowledge-Enabled Healthcare Organization	p. 234
Knowledge-Enabled Workflows	p. 235
Excellence in Data Warehousing, Data Mining, and Analytics	p. 235
Summary	p. 238
Web Resources	p. 239
Discussion Questions	p. 239
IM/IT Value	p. 241
Learning Objectives	p. 241
Systems Challenges	p. 243
Evaluation Problem	p. 244
Value Realization	p. 251
IM/IT Value Findings	p. 257
Summary	p. 259
Web Resources	p. 261
Discussion Questions	p. 261
Glossary of Technical Terms	p. 265
Index	p. 277
About the Authors	p. 287
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