Automotive Service Management: Managing Dollars with Sense

by Schneider, Mitch

• ISBN13: 9781401826635
• ISBN10: 1401826636
• Format: Paperback
• Copyright: 2003-01-03
• Publisher: Cengage Learning

Summary

Gain the expertise required for success in one of the hottest segments of the automotive industry! This pioneering, eight-book series leads users to an understanding of the principles and procedures needed to manage an automotive services facility. Written by a National Automotive Service Advisory Panel member and former host of the "Tech Tips" segment on the popular "Truckin' USA" television show, each book contains proven solutions for effectively tackling challenges faced by today's professional automoti

Table of Contents

Preface	v
Acknowledgements	vii
Introduction	ix
The Nature of Your Numbers	1	(8)
The Nature Of Your Numbers	2	(1)
The Nature Of Business	2	(1)
Where The Numbers Come From	3	(1)
GI/GO: Garbage In/Garbage Out	4	(1)
Historical Data	5	(1)
Time Is Of The Essence: The Need For Timely Reporting	5	(1)
Summary	6	(3)
Understanding Your Financials	9	(24)
What Financials Do We Need To Understand	10	(8)
The Balance Sheet	18	(3)
Ratios and Analysis	21	(9)
Understanding Your Financials	30	(1)
Summary	30	(3)
Margin & Markup-Inventory, Parts and Accessories	33	(12)
Margin And Markup	34	(4)
Success	38	(2)
What Should I Stock And What Should I Let Them Stock?	40	(1)
Jobbers, Warehouses, Short-Liners, And Specialty Warehouses	41	(1)
Summary	42	(3)
Using What You Know	45	(34)
Danger!	46	(2)
The Way To Do It	48	(1)
Market Leaders	49	(2)
Establishing A Labor Rate Without Oreo Pricing	51	(1)
Cost Of Doing Business	52	(10)
Where Do We Go From Here? Personal Profit Demand	62	(1)
CODB And Your Labor Rate	63	(3)
What About Inventory?	66	(1)
Alternatives	66	(2)
What About Reality?	68	(1)
Reverse Budgeting	69	(4)
Recovering Expenses	73	(2)
Summary	75	(4)
Getting From A To B	79	(18)
Getting Started	80	(1)
Benchmarking: Key Performance Indicators (KPIs)	80	(4)
Car Count	84	(11)
Summary	95	(2)
Business Planning	97	(10)
Business Planning	98	(1)
The Fifteen-Question Business Plan	99	(5)
Specific Elements of a Plan	104	(1)
Summary	105	(2)
Conclusion	107	(4)
More to Come	108	(3)
Appendix A Ratios	111	(1)
Liquidity Ratios	111	(1)
Financial Performance Ratios	112