Balanced Scorecard Step-by-Step Maximizing Performance and Maintaining Results

by Niven, Paul R.

• ISBN13: 9780471780496
• ISBN10: 0471780499
• eBook ISBN(s): 9780470893739
• Edition: 2nd
• Format: Hardcover
• Copyright: 2006-09-01
• Publisher: Wiley
• More Book Details

Summary

"Updated and enhanced with the latest Balanced Scorecard topics, this influential book empowers your organization to turn strategy into performance at every organizational level and translate your intangible resources, such as innovation, customer relationships, and intellectual capital, into real value. The Second Edition of Balanced Scorecard Step-by-Step includes updated case studies as well as new and expanded coverage."--BOOK JACKET.

Author Biography

PAUL R. NIVEN is a management consultant and noted speaker on the subjects of Performance Management and the Balanced Scorecard. As both a practitioner and consultant, he has developed successful Performance Management systems for organizations large and small around the globe. His clients include Fortune 500 companies, public sector agencies from all levels, and nonprofit organizations. He may be reached through his Web site at www.senalosa.com.

Table of Contents

Preface.

Acknowledgments.

Chapter 1. Performance Measurement and the Need for a balanced Scorecard.

Chapter 2. Getting Started.

Chapter 3. Mission, Values, Vision, and Strategy.

Chapter 4. Strategy Maps.

Chapter 5. Creating Performance Measures.

Chapter 6. Setting Targets and Prioritizing Initiatives.

Chapter 7. Cascading the Balanced Scorecard to Build Organizational Alignment.

Chapter 8. Using the Balanced Scorecard to Strategically Allocate resources.

Chapter 9. Additional Balanced Scorecard linkages: Compensation and Corporate Governance.

Chapter 10. Reporting Balanced Scorecard Results.

Chapter 11. Maintaining the Balanced Scorecard.

Chapter 12. Concluding Thoughts on Balanced Scorecard Success.

Index.