Baldrige User's Guide: Organization Diagnosis, Design, and Transformation 3E : Organization Diagnosis, Design, and Transformation 3E

by John Latham

• ISBN13: 9780470898413
• ISBN10: 0470898410
• Format: Paperback
• Copyright: 2007-09-01
• Publisher: WILEY

Summary

"For us at SSM Health Care, Baldrige has provided three essential things: a focus, a framework, and discipline. We now focus on the things that matter most to our patients. We look at our organization through the broad framework of Baldrige. And we have the discipline to stop doing things just because wea??ve always done them. This book will be an enormous help to organizations that re truly interested in improving the work they do. It is an outstanding resource for any organization that is pursuing performance excellence." - Sister Mary Jean Ryan, FSM, President/CEO SSM Health Care"The Baldrige Users Guide provides helpful information for diagnosing and improving organization regardless of your level of experience with the criteria. Whether you are just starting out or are a seasoned leader or practitioner this book provides explanations, methods, and real-life examples to help you make improvements that will move your organization towards world class performance levels." - Debbie Collard, Director, Program Management and Business Excellence Boeing IDS"Quality New Mexico endorses the Baldrige Usera??s Guide. Through their book John Vineyard and John Latham have made the Baldrirge criteria understandable to teh novice. Quality New Mexico has used it as a reference in its development of workshops and materials." - Julia Gabaldon, President/CEO Quality New Mexico"This book gives leaders a systematic tool to design their approach to performance excellence. It gives a visual step-by-step understanding of the relationships within one of the most successful business models of our time." - David Branch, Chairman/President Branch-Smith Printing, 2002 Baldrige Winner"Organizational Diagnosis, Design, and Transformation applies a process approach toward understanding the application of Baldrige criteria on any type and size organization in a non-threatening manner. The use of examples and worksheets throughout makes this a practical tool and brings the criteria to life. Mr. Vinyard and Dr. Latham are leaders who have written a hands-on text for leaders." - Steven Hoisington, Vice President, Quality and Reliability, Electro-Motive Diesels, Inc."I would have very much appreciated this book during our Baldrige journey. I encourage you to use it to accelerate your journey. You will find it incredibly rewarding! - David Spong, President, Boeing Aerospace Support (retired)

Author Biography

John Latham is the Director of the Monfort Institute and a Monfort Executive Professor of Management, Monfort College of Business at the University of Northern Colorado.

Table of Contents

Foreword

Acknowledgements

About the Authors

Monfort Institute

Introduction to Performance Excellence

Four Dimensions of Performance Excellence

The Organization Context

Design Principles

The Organization System

Maturity Models

Profile, Processes, and Results

Profile

Organizational Environment (P.1a)

Organizational Relationships (P.1b)

Competitive Relationships (P.1b)

Strategic Context (P.2b)

Performance Improvement System (P.2c)

Leadership

Vision and Values (1.1a)

Communication and Organization Performance (1.1b)

Organizational Governance (1.2a)

Legal and Ethical Behavior (1.2b)

Support of Key Communities (1.2c)

Strategic Planning

Strategy Development Process (2.1a)

Strategic Objectives (2.1b)

Action Plan Development and Deployment (2.2a)

Performance Projections (2.2b)

Customer and Market Focus

Customer and Market Knowledge (3.1a)

Customer Relationship Building (3.2a)

Customer Satisfaction Determination (3.2b)

Measurement, Analysis, and Knowledge Management

Performance Measurement (4.1a)

Performance Analysis, Review, and Improvement (4.1b)

Management of Information Resources (4.2a)

Data, Information, and Knowledge Management (4.2b)

Workforce Focus

Workforce Enrichment (5.1a)

Workforce and Leader Development (5.1b)

Assessment of Workforce Engagement (5.1c)

Workforce Capability and Capacity (5.2a)

Workforce Climate (5.2b)

Process Management

Core Competencies (6.1a)

Work Process- Design (6.1b)

Emergency Readiness (6.1c)

Work Process Management (6.2a)

Work Process Improvement (6.2b)

Results

Product and Service Results (7.1a)

Customer-Focused Results (7.2a)

Financial and Market Results (7.3a)

Workforce Results (7.4a)

Process Effectiveness Results (7.5a)

Leadership and Social Responsibility Results (7.6a)

The Journey

Glossary

References

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