Basic Interviewing Skills

by Gorden, Raymond L.

• ISBN13: 9781577660200
• ISBN10: 157766020X
• Edition: Reprint
• Format: Paperback
• Copyright: 1998-05-01
• Publisher: Waveland Pr Inc

Table of Contents

Overview	1	(8)
The Nature of Interviewing	1	(2)
The Skill Learning Cycle	3	(4)
Summary	7	(2)
Formulating Relevant Questions	9	(14)
Wanted---Relevant Questions	9	(2)
Clarifying the Objectives of the Interview	11	(1)
Specifying Information Needed	12	(2)
Formulating Concrete Questions	14	(2)
Summary	16	(7)
Recognizing Relevant Questions	18	(1)
Detecting Missing Relevant Questions	19	(2)
Formulating Your Own Relevant Questions	21	(2)
Formulating Motivating Questions	23	(24)
Maximizing Facilitators and Minimizing Inhibitors	24	(4)
Basic Verbal Forms and Contexts of the Question	28	(12)
Summary	40	(7)
Recognizing Question Forms That Facilitate Valid Responses	42	(5)
Establishing A Communicative Atmosphere	47	(18)
Physical Setting	47	(5)
Verbal Setting	52	(6)
Summary	58	(7)
Arranging the Physical Setting of the Interview	60	(2)
Supplying the Verbal Setting of the Interview	62	(3)
Delivering the Question	65	(16)
Importance of Nonverbal Behavior	65	(2)
Interviewer's Nonverbal Behavior	67	(7)
Summary	74	(7)
Observing a Question Delivery Demonstration	77	(1)
Practicing Question Delivery	78	(3)
Listening to the Respondent	81	(22)
Importance of Listening	82	(2)
Obstacles to Listening	84	(6)
Objectives of Listening	90	(2)
How to Listen	92	(4)
Summary	96	(7)
Listening for Meaning	98	(3)
Listening for Nonverbal Cues	101	(2)
Observing the Respondent's Nonverbal Behavior	103	(16)
Why Observe the Respondent?	103	(2)
Visual Cues and Interview Objectives	105	(2)
Specific Nonverbal Cues to Observe	107	(6)
Meaningful Patterns	113	(1)
Summary	114	(5)
Observing Nonverbal Cues	117	(2)
Evaluating Responses	119	(26)
Evaluating Relevance	120	(9)
Evaluating Completeness	129	(2)
Evaluating Validity	131	(5)
Summary	136	(9)
Evaluating the Relevance of Answers	138	(3)
Evaluating the Validity of Answers	141	(4)
Probing the Response for Information	145	(28)
Common Errors in Probing	146	(3)
Tools for Probing	149	(15)
Summary	164	(9)
Detecting and Correcting Probing Errors	166	(4)
Probing Practice	170	(3)
Recording and Coding Information	173	(26)
Recording Information	174	(6)
Coding Interview Responses	180	(5)
Summary	185	(14)
Taking Probe Notes	187	(3)
Coding Relevant Information	190	(9)
A Skill-Integrating Field Project	199	(26)
Preview of the Skill Learning Cycle	199	(1)
Detailed Steps in the Field Project	200	(22)
Summary	222	(3)
Epilogue	225	(2)
Annotated Bibliography	227	(4)
Author Index	231	(2)
Subject Index	233