rent-now

Rent More, Save More! Use code: ECRENTAL

5% off 1 book, 7% off 2 books, 10% off 3+ books

9780527763282

The Basics of Performance Measurement

by
  • ISBN13:

    9780527763282

  • ISBN10:

    0527763284

  • Format: Paperback
  • Copyright: 1997-04-01
  • Publisher: Productivity Pr
  • Purchase Benefits
  • Free Shipping Icon Free Shipping On Orders Over $35!
    Your order must be $35 or more to qualify for free economy shipping. Bulk sales, PO's, Marketplace items, eBooks and apparel do not qualify for this offer.
  • eCampus.com Logo Get Rewarded for Ordering Your Textbooks! Enroll Now
  • Write a Review Icon Write a Review
List Price: $11.95

Summary

This handy guide is the perfect introduction to the core aspects of performance measurement. With clear descriptions of the various types of performance measurements, you'll be able to connect the right type of measurement to the right output--whether the purpose is to diagnose a problem or to indicate performance towards a goal. This book contains brief examples of all the types of performance measures and explains how to create effective performance measures. It also gives you a five-step method for developing a performance measurement system that includes selecting performance measurement families and hierarchies tailored to different levels within the organization.

Table of Contents

1. Performance Measurement
1(8)
2. Types of Performance Measures
9(12)
3. A Family of Measures
21(16)
4. Performance Measurement Hierarchies
37(8)
5. Collection and Distribution
45(10)
6. Performance Measure Displays
55(10)
7. Putting It All Together
65(6)
Further Reading 71

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Rewards Program