Becoming a Conflict Competent Leader : How You and Your Organization Can Manage Conflict Effectively

by Jossey-Bass

• ISBN13: 9781118370421
• ISBN10: 1118370422
• Edition: 2nd
• Format: Hardcover
• Copyright: 2012-12-17
• Publisher: Wiley

Summary

The Second Edition of this classic resource on conflict resolution combines research, conceptual models, practitioner experience, and stories that highlight the core conflict competencies. The book underscores the importance for leaders to develop the critical skills they need to help them, their colleagues, and their organizations deal more effectively with conflict and move their organizations forward. This new edition expands on the conflict competence model, includes new tools and techniques, shows how to develop conflict competent teams and organizations, and offers a new online assessment.

Author Biography

Craig E. Runde is director of the Center for Conflict Dynamics at Eckerd College, St. Petersburg, Florida.

Tim A. Flanagan is co-owner of Custom Leadership Solutions, St.

Petersburg, Florida, and senior fellow at the Center for Conflict Dynamics.

They are the coauthors of the first edition of Becoming a Conflict Competent Leader, Building Conflict Competent Teams, and Developing Your Conflict Competence.

Table of Contents

1. The What and Why of Conflict Competent Leaders

2. Understanding the Dynamics of Conflict and Your Responses to It

3. Cool Down: Managing Your Emotions

4. Slow Down and Reflect: Taking Time to Consider What Is Happening

5. Preventing Destructive Responses to Conflict

6. Fostering Constructive Responses to Conflict

7. Developing Conflict Competent Teams

8. Creating Conflict Competent Organizations

Epilogue

Resources

References

The Authors

Index

About the Center for Creative Leadership