Becoming a Successful Manager : How to Make a Smooth Transition from Managing Yourself to Managing Others

by Parkinson, J. Robert

• ISBN13: 9780658014895
• ISBN10: 0658014897
• Edition: 1st
• Format: Paperback
• Copyright: 2001-10-22
• Publisher: McGraw-Hill

Summary

Becoming a Successful Managerprovides hands-on exercises and advice to help neophyte managers make the difficult transition from managing only themselves to managing others. It shows new managers how to create a positive, productive environment, one that motivates and brings out the best in employees while providing maximum benefit to their employers.

Author Biography

Jack H. Grossman, Ph.D., (Deerfield, IL) is a psychologist and management consultant, and professor emeritus at DePaul University's Kellstadt Graduate School of Business.

J. Robert Parkinson, Ph.D., (Glenview, IL) is an associate professor at Northwestern University and independent communications consultant.

Table of Contents

Acknowledgments	ix
A Note from the Authors	xi
Introduction: How You Can Benefit from This Book	1	(12)
Part 1: Establishing a Solid Departmental Foundation
Define Your Role	13	(6)
Adopt Positive and Productive Attitudes	19	(14)
Get to Know Each Person in Your Department	33	(8)
What You and Your Employees Have in Common	41	(6)
Listen-Really Listen-and You Will Hear More than Words	47	(16)
Perpetuate Problem-Solving Attitudes	63	(16)
Discourage Enemies from Invading Your Departmental Garden	79	(14)
Part II: Building on Your Foundation
Give the Gift of Constructive Criticism	93	(10)
Resolving Conflicts	103	(10)
How to Handle Harassment	113	(10)
The Art of Asking Questions	123	(14)
Conduct Meaningful Performance Reviews	137	(10)
Make Departmental Meetings Productive	147	(12)
Delegate Effectively and Allow Employees to Take Risks	159	(14)
Hire the Right People	173	(10)
Moving Forward	183	(4)
Appendix	187
What I Get Paid to Do
Essentials for Managerial Excellence
The Three Elements of Attitudes
Encourage Positive Attitudes
Being an Excellent Manager Begins with Being a Good Person-a Mensch
How Do You Make Your Employees Feel?
The Problem-Solving Process
Characteristics of a Departmental Weed