Before Conflict Preventing Aggressive Behavior

by Byrnes, John D.

• ISBN13: 9780810843981
• ISBN10: 0810843986
• Format: Hardcover
• Copyright: 2002-07-16
• Publisher: R&L Education

Summary

In Before Conflict: Preventing Aggressive Behavior, John Byrnes gets to the heart of the concept of aggression prevention. Rather than look strictly at violence and all its implications - fatalities, crime, and assault - Byrnes instead chooses to look ahead, in order to prevent violence rather than simply to act in reaction to it. By using a unique methodology of Aggression Management, those responsible for the safety of others may circumvent the standard practice of mere conflict resolution by dealing with the problem before it creates conflict. The result empowers the reader to stop problems before they even develop. Recommended for anyone responsible for the safety of others.

Table of Contents

Copyright and Trademark Statement	vii
Foreword	ix
Preface	xiii
Acknowledgments	xv
Introduction	xvii
Aggression---A Social Epidemic	1	(10)
The Nature of Aggression	11	(14)
The Arts of Aggression Management: Being Prepared	25	(16)
The Art of Persuasion---Part 1: Understanding Aggression's Effects on Communication	41	(10)
The Art of Persuasion---Part 2: Pacing the Aggressor---Strategies	51	(26)
The Art of Persuasion---Part 3: Pacing the Aggressor---Verbal Persuasion	77	(16)
The Art of Persuasion---Part 4: Pacing the Aggressor---Non-Verbal Persuasion	93	(8)
The Art of Safe Escape	101	(28)
Managing to Protect Our Kids in School	129	(6)
How to Prevent Aggression in Healthcare: There Are More Non-Fatal Attacks in Healthcare and Social Services than Any Other Industry	135	(8)
Public Service...Public Violence---Part 1: ``Going Postal'' Is a Myth, but...	143	(4)
Public Service Public Violence---Part 2: Can Law Enforcement Prevent Crime?	147	(10)
Managing Aggression in the Retail Food Service Industry	157	(8)
Can a Terrorist Be Identified Before He Takes His Seat?	165	(4)
Aggression's Effect on Productivity: What's the Cost?	169	(10)
Becoming Part of the Solution	179	(6)
Glossary	185	(26)
Bibliography	211	(2)
About the Author	213	(1)
About the Collaborators	214