Benchmarking

by Camp, Robert C.

• ISBN13: 9780527916350
• ISBN10: 0527916358
• Format: Hardcover
• Copyright: 1989-04-01
• Publisher: Asq Pr

Summary

Written by Dr. Robert Camp, universally regarded as the founding father of the benchmark process, this bestseller is quite simply the definitive reference on the topic. Camp guides readers through the historic ten-step benchmarking process that he developed while at Xerox. This process is credited with reviving that company when it was floundering in 1979. Camp presents other examples of the process, including its dramatic application to L.L. Bean. He uses these examples to show managers how to relate benchmarking to their own circumstances and then provides them with expert strategy and tips so that they can efficiently and easily launch their own quest for best performance.

Table of Contents

Preface	xi
Acknowledgments	xv
Introduction	1	(24)
Quick References Guide 1.1	22	(3)
Why Benchmark?	25	(14)
Quick Reference Guide 2.1	37	(2)
PLANNING
What to Benchmark (Step 1)	39	(16)
Identifying Comparative Companies (Benchmarking Partners) (Step 2)	55	(18)
Data Collection Methods (Step 3)	73	(46)
Quick Reference Guides 5.1-5.9	105	(14)
ANALYSIS
Determining the Current Competitive Gap (Step 4)	119	(30)
Projecting Future Performance Levels (Step 5)	149	(12)
INTEGERATION
Communicating Benchmark Findings (Step 6)	161	(12)
Establishing Functional Goals (Step 7)	173	(10)
ACTION
Developing Action Plans (Step 8)	183	(20)
Implementing Specific Actions and Monitoring Progress (Step 9)	203	(22)
Quick Reference Guide 11.1	221	(4)
Recalibrating (Step 10)	225	(14)
Quick Reference Guide 12.1	237	(2)
MATURITY
Beyond Benchmarking	239	(8)
Appendices	247	(42)
Bibliography	289	(4)
Index	293