Benchmarking

Name: Benchmarking
Price: $26.21 USD
Availability: InStock
Author: Camp, Robert C.
ISBN: 9780873890588

by Camp, Robert C.

ISBN13:
9780873890588
ISBN10:
0873890582
Format: Hardcover
Copyright: 1989-05-01
Publisher: Asq Pr
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Summary

Detailed examples show how to relate benchmarking to your own circumstances and organization. Case histories provide examples of actual benchmarking investigations from beginning to end. DLC: 1. Business.

Preface

Acknowledgments

Introduction

(24)

Quick References Guide 1.1

(3)

Why Benchmark?

(14)

Quick Reference Guide 2.1

(2)

PLANNING

What to Benchmark (Step 1)

(16)

Identifying Comparative Companies (Benchmarking Partners) (Step 2)

(18)

Data Collection Methods (Step 3)

(46)

Quick Reference Guides 5.1-5.9

105

(14)

ANALYSIS

Determining the Current Competitive Gap (Step 4)

119

(30)

Projecting Future Performance Levels (Step 5)

149

(12)

INTEGERATION

Communicating Benchmark Findings (Step 6)

161

(12)

Establishing Functional Goals (Step 7)

173

(10)

ACTION

Developing Action Plans (Step 8)

183

(20)

Implementing Specific Actions and Monitoring Progress (Step 9)

203

(22)

Quick Reference Guide 11.1

221

(4)

Recalibrating (Step 10)

225

(14)

Quick Reference Guide 12.1

237

(2)

MATURITY

Beyond Benchmarking

239

(8)

Appendices

247

(42)

Bibliography

289

(4)

Index

293

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.