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9780470275955

Benchmarking in the Public and Nonprofit Sectors: Best Practices for Achieving Performance Breakthroughs, 2nd Edition

by ;
  • ISBN13:

    9780470275955

  • ISBN10:

    0470275952

  • Format: eBook
  • Copyright: 2008-04-01
  • Publisher: Jossey-Bass
  • Purchase Benefits
List Price: $55.00
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Summary

The first edition of Benchmarking in the Public and Nonprofit Sectors offered public officials and administrators at all levels of government a unique and practical guide to identifying best practices and implementing them in their organizations. Based on the most current research, this new edition of the best-selling guide provides an updated, solution-driven methodology for benchmarking in both the public and nonprofit sectors. Unique in its focus solely on benchmarking, the authors take a step-by-step approach to two benchmarking techniques, differentiating between the two and then providing a new approach to solution-driven benchmarking that requires less time and fewer resources. Benchmarking in the Public and Nonprofit Sectors provides new tools, many updated case studies, and additional examples not only from government and nonprofit agencies, but also from the international community. This important resource will help practitioners implement a quick, proven method as they search for solutions to their most pressing problems. Praise for Benchmarking in the Public and Nonprofit Sectors "This is an important management tool for government and nonprofit managers to make their agencies more effective, efficient, and responsive to their constituencies." -W. David Patton, director, Center for Public Policy and Administration, University of Utah

Table of Contents

Figures, Tables, Exhibits, and Worksheets
Acknowledgments
The Authors
Introduction
Welcome To Benchmarking
The Foundations of Benchmarking
Historical Context
Benchmarking in the Twenty-First Century
Summary
Benchmarking and Performance Measures
Purpose of Performance Measures
IPOLO Model of Performance Measures
Performance Measures and Government
Performance Measures and Management
Importance of Measures, Comparisons, and Benchmarking
Selecting Measures for Benchmarking
Measurement Challenges in the Public and Nonprofit Sectors
Summary
Benchmarking Methods
Preparing for Benchmarking
Determine Readiness for Benchmarking
Select a Benchmarking Method
Major Benchmarking Pitfalls
Summary
The Traditional Benchmarking Method
Other Views of the Benchmarking Methods
Eleven-Step Traditional Benchmarking Method
Examples of Traditional Benchmarking
Warnings About Traditional Benchmarking
Summary
The Solution-Driven Benchmarking Method
Snapshot of the Solution-Driven Method
Steps in the Solution-Driven Method
Examples of Solution-Driven Benchmarking
Common Sense or Methodology?
Warnings About the Solution-Driven Method
Summary
Benchmarking In Sectors
Benchmarking in State and Local Government
Historical Overview
Benchmarking and State Governments
Why State and Local Governments Pursue Benchmarking
Who Should Participate in a Benchmarking Project?
Is the Public Sector Better off Due to Benchmarking?
Criminal Intake in Salt Lake County, Utah: A Solution-Driven Approach in the Public Sector
Summary
Benchmarking in Nonprofits
What Is a Nonprofit?Pressure to Benchmark
Nonprofit Leadership and Solution-Driven Benchmarking
Examples of Solution-Driven Benchmarking in Nonprofits
Nonprofit Benchmarks Study
Selecting Potential Benchmarking Partners
Thinking Ahead
Summary
Benchmarking in the International Community
General Characteristics of International Benchmarking
Examples of International Benchmarking
Lessons Learned
Summary
Benchmarking And Accountability
Benchmarking for Improving Accountability
What Is Accountability?Increased Attention to Accountability
How Benchmarking Contributes to Accountability
Summary
Benchmarking and Performing an Audit
Why Use Benchmarking in Audits?
Basic Benchmarking Skills for Auditors
Using Traditional Benchmarking in Audits
Using Solution-Driven Benchmarking in Audits
An Example from the DOI
Warnings About the Solution-Driven Method
Solution-Driven Benchmarking and the Audit Plan
Summary
Conclusion
Sustaining the Momentum for Benchmarking: Creating a Learning Organization
Conducting Needed Research
Next Steps
Resources
Glossary
References
Index
Table of Contents provided by Publisher. All Rights Reserved.

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