Beyond Business Process Improvement, on to Business Transformation: A Manager's Guide

by Jeston, John C.

• ISBN13: 9780929652283
• ISBN10: 0929652282
• Format: Paperback
• Copyright: 2009-06-01
• Publisher: Meghan Kiffer Pr

Summary

After coauthoring the definitive books on the practical implementation of business process management, John Jeston is back. This time he provides insights needed by business managers and senior executives. Making your business processes more efficient and effective does not mean your organization will be managed any better, as process performance advantages will dissipate over time. More is required. This book explores this ¿more¿ and shows how adopting a process focus can bring about a new way of managing that can help you meet the challenges of unexpected change. This book is about developing your organization¿s roadmap for the future ¿ starting now!

Author Biography

John Jeston has extensive experience getting things done û the right way. For over 30 years he has provided leadership in project management, Business Process Management (BPM), business process re-engineering, systems development, outsourcing, and general management. In addition to his roles as a consultant, he has held the positions of Financial Controller, Divisional Manager, Director of a software company, HR Director and Chief Information Officer (CIO).John is an internationally recognized expert in BPM strategy and implementation. He currently manages his own internationally recognized consultancy, Management by Process Pty Ltd, specializing in training and selected process service offerings.John has coauthored the definitive books on the practical implementation of business process management. He also writes a regular column in the international BP Trends newsletter, and is a regular speaker at conferences. John is a Master Project Director with the Australian Institute of Project Management, and a former member of the Institute of Chartered Accountants in Australia.