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Preface | p. xi |
Introduction: Beyond the Obvious | p. 1 |
Preparing for Innovation | |
Why Questions Matter | p. 15 |
The Power of Questions | p. 16 |
How Questions Work | p. 17 |
Bad Questions, Good Questions | p. 19 |
The Killer Questions | p. 22 |
Questioning Your Assumptions, Managing Your Jolts | p. 27 |
Assumption Busting | p. 28 |
What Are Your Assumptions? | p. 33 |
The Jolts | p. 37 |
The Corporate Antibodies | p. 45 |
Why Corporate Antibodies Fight Back | p. 46 |
Overcoming Corporate Antibodies | p. 47 |
Fight or Flight | p. 55 |
Asking Your Way to Breakthrough Innovations | |
Innovate or Die | p. 59 |
The FIRE Method | p. 63 |
Why FIRE Works | p. 64 |
The Gated Funding Model | p. 71 |
Why You Need a System | p. 74 |
Getting to Know Your Who | p. 79 |
Explore, Observe, Ask | p. 82 |
The Who Killer Questions | p. 87 |
What Is Your What! | p. 113 |
The What Killer Questions | p. 114 |
Your Future What | p. 137 |
How It Gets Done | p. 143 |
The How Killer Questions | p. 149 |
The Value Chain | p. 153 |
The Future of How | p. 176 |
Why How Matters | p. 180 |
Working the Workshop | p. 183 |
The Six Golden Rules of Killer Innovation Workshops | p. 185 |
Coordinating Your Workshop | p. 188 |
Running Your Workshop | p. 194 |
Executing Your Ideas | p. 200 |
Adopt and Adapt | p. 203 |
Kroger: A Case Study | p. 204 |
The Department of Education: A Case Study | p. 208 |
Conclusion: Go Forth and Innovate | p. 221 |
Acknowledgments | p. 231 |
Notes | p. 235 |
Index | p. 245 |
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