Beyond the Wall of Resistance Unconventional Strategies that Build Support for Change

by Maurer, Rick

• ISBN13: 9781885167071
• ISBN10: 1885167075
• Format: Hardcover
• Copyright: 1995-12-20
• Publisher: Bard Press

Summary

Focuses on the critical people element in reengineering and restructuring efforts.

Table of Contents

About the Author	13	(1)
Acknowledgments	14	(3)
PART I RESISTANCE AND CHANGE
The Power of Resistance	17	(6)
Failed Dreams
The Human Toll
The Challenge
In This Book
The Value of Working with Resistance
The Nature of Resistance	23	(10)
What Is Resistance?
How to Recognize Resistance
Anticipating Resistance
The Cycle of Change
Making Matters Worse	33	(10)
Our Strong Reaction
Our Default Positions
Why the Default Strategies Don't Work
Approaches to Change and Resistance: Conventional and Unconventional
Seeing the Potential	43	(10)
Another Stadium
Learning from Experience
Why the Unconventional Worked
A Contrast in Styles
Enter the Unknown
Two Fundamental Questions
A Third Question
Why Bother?
Natural Change	50	(3)
An Interview with Margaret Wheatley
Getting Beyond the Wall	53	(12)
Maintain Clear Focus
Embrace Resistance
Respect Those Who Resist
Relax
Join with the Resistance
The Flip Side
Taking Their Side	62	(3)
An Interview with Peter Block
Putting It All Together	65	(10)
Major Cultural Change
The Cycle
Using the Cycle to Anticipate the Future
How an Individual Can Use the Touchstones
Using the Touchstones
PART II ASSESS THE SITUATION
Where Are You Today?	75	(12)
Moving Against the Tide
Moving with the Tide
Your Place on the Cycle
Using the Cycle
Who Are the Players?
A Balance of Forces	80	(7)
An Interview with John Carter
How Intense Is the Resistance?	87	(20)
The Idea Itself
Deeper Issues
Deeply Embedded
Interplay of the Levels
Beginning the Conversation
Interpretation
Support for Change Questionnaire
The Hand on the Other Side of the Wall	100	(7)
An Interview with Adrienne Kaufmann and Mary Jacksteit
What's Your Contribution to the Problem?	107	(14)
Personal Resistance Style
The Key Questions
Almost Time to Engage
The Unspoken Game	116	(5)
An Interview with Geoffrey Bellman
PART III TAKE ACTION
Create the Shift	121	(6)
The Shift
What Creates a Shift?
In Search of a Shift
Preempt Resistance	127	(12)
The Dilemma of Trust
``What If?'' Scenarios
Real Time Strategic Change
Future Search
Structured Dialogue
Roll Your Own
The Foundation
Unleash Its Power	139	(14)
Why Unleash Resistance?
Pick Up the Signs
Invite the Storm
Workout
Principles for Unleashing
The Power of Open Involvement	144	(9)
Interviews with Peter Johnson and Jack Robertson
Dig Beneath the Surface	153	(8)
Listening and Probing
Tools for Exploration
Getting Things Up on the Table
Engage with Courage	161	(10)
Desperately Seeking Virgil
Using Virgil
Become Your Own Virgil
The Confused Friend	168	(3)
An Interview with Tilden Edwards
Act!	171	(28)
Read the Signs
Act!
Keep Moving
Plan for the Future
Timing	180	(5)
An Interview with Rose Harvey
NOTES, RESOURCES, AND TOOLS
Notes	185	(8)
Resources	193	(5)
Tools	198	(1)
Index	199