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9781599480275

Black Belt Librarians : Every Librarian's Real World Guide to a Safer Workplace

by
  • ISBN13:

    9781599480275

  • ISBN10:

    1599480271

  • Format: Paperback
  • Copyright: 2006-05-31
  • Publisher: Main Street Rag
  • Purchase Benefits
List Price: $14.00

Summary

A guide and reference tool for library security

Author Biography

Warren Graham is a nationally renowned security, safety and customer service consultant recognized for his unique approach to personal and professional safety. His experiences include 25 years as a security professional, nine years as a retail manager and 35 years as a martial artist with teaching credentials in five disciplines.Since 1989 Warren has served as Security and Safety Manager for the Public Library of Charlotte and Mecklenburg County, developing and overseeing its security procedures. His on the job experiences give him a unique perspective on the problems front-line library staff encounter on a daily basis.Over the past decade, Warren has traveled the nation, training thousands of librarians to effectively control their work environment. His engaging, interactive training sessions have earned him recognition as the "guru" of library security.

Table of Contents

Acknowledgements
Introduction
Chapter One: The Inmates Are Running the Asylum
Where Administration Fears to Tread: Stories From the Front Trenches
Chapter Two: Entering the Ring: Essential Elements of an Effective Program
Rules for Library Use
Awareness, Staff Training, Access Control and the Like Officers and "Guards"
Chapter Three: Three Aces to Keep Up Your Sleeve
Attitude, Approach and Analysis
Chapter Four: The Tao of "No"
Approaching Perfect Strangers Who Are Doing Things They Shouldn't Be Doing
Chapter Five: Playing Chess With the Checker Player
The Customer is NOT Always Right
The A.B.C.C.'s of Handling Upset Patrons, From the Irate to the Insane
Understanding Your Frog Brain
Chapter Six: Ten Day-To-Day Staples of Safety
Vital Tips to Follow No Matter the Size of Your Library
Chapter Seven: A Strategy for Basic Documentation
An Easy to Use Form to Help Track Your Security Problems
In Closing
About the Author

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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