Breakthrough IT Supercharging Organizational Value Through Technology

by Gray, Patrick

• ISBN13: 9780470124840
• ISBN10: 0470124849
• Edition: 1st
• Format: Hardcover
• Copyright: 2007-11-02
• Publisher: Wiley

Summary

Unlock the secret to creating maximum business value from technology Filled with case studies from leading C-level executives to illustrate concepts discussed, Breakthrough IT is a revolutionary approach to reshaping the corporate information technology function. This innovative, step-by-step guide provides concrete methods every business can implement to yield maximum value and competitive advantage from their IT organization. Patrick Gray (Harrison, NY) is the founder and President of the Prevoyance Group, an IT strategy consultancy that combines project management and process improvement to ensure large IT departments deliver maximum organizational value.

Author Biography

Patrick Gray is the founder and President of the Prevoyance Group Inc., a company that focuses on providing IT strategy consulting, with past clients including Gillette, Pitney Bowes, OfficeMax, and several other Fortune 500 and 1000 companies. His recent work has focused on international projects, and he has led implementations for foreign subsidiaries of several U.S. companies. He has published several articles and has been quoted numerous times in major publications such as the New York Times, InfoWorld, Project Manager Today, CIO India, American Way, and Business 2.0.

Table of Contents

Preface	p. xiii
Hell Freezes Over: IT Becomes a Key Component of Your Organizational Strategy	p. 1
Why Do You Need Breakthrough IT?	p. 3
The Triple Threat	p. 5
Hell Freezes Over: IT Enables Strategy	p. 12
Up Periscope! Ending the Focus on Continuing Operations	p. 19
A Brief History of IT	p. 21
Shifting the Focus: Moving IT from Service Provider to Strategic Asset	p. 25
Calling Sherlock Holmes: Finding Continuing Operations	p. 27
Changing the Source: What to Do with Continuing Operations	p. 32
ET Phone Home: Stop Talking IT and Start Talking Strategy	p. 41
Free at Last	p. 43
Separating Process from Technology	p. 43
Where the Rubber Meets the Road: Partnering with the CEO	p. 49
Talking the Talk	p. 53
C-Suite Conversations: Greg Buoncontri, CIO of Pitney Bowes	p. 59
Clear the Benches: Take Your IT Shop from Dysfunction to Dynamo	p. 63
Hiring (and Firing) the Right People	p. 65
Continually Improving the Skills of Your People	p. 74
Meaningfully Evaluating Your People	p. 76
Milking the Cow: Turn Your IT Project Portfolio into a Cash Cow	p. 83
Developing a Project Investment Mix	p. 85
The PASRBRTKO: Project Analyzing, Selecting, Risk-assessing, Budgeting, Returns Tracking, and Killing Office	p. 87
What the PMO Is Not	p. 98
Show Me the Money: Controlling a Project by the Numbers	p. 103
The Right Stuff: Determining What to Measure	p. 107
Managing to the Metrics	p. 112
Beyond the Numbers: The "Gut Check"	p. 116
Delivering the Goods	p. 117
Pushing Water Uphill: Driving Organizational Change from the C-Suite	p. 125
What Is "Change Management?"	p. 127
The Role of the CIO in Change Management	p. 129
The Role of the CEO in Change Management	p. 131
Change Management at the Line Level	p. 133
Influencing Change 101	p. 135
The End of Business as Usual	p. 140
C-Suite Conversations: Bridget Reiss and Kathy Allen, CIO and CFO of Millipore Corporation	p. 145
Cashing in the Chips: When to Cancel a Project	p. 153
My Little Runaway	p. 154
The Project Killers	p. 155
Setting Failure Criteria	p. 158
When the Going Gets Tough-Warning Signs	p. 159
Broaching the Topic of Cancellation	p. 161
Canceling Well	p. 164
Closing Time	p. 168
Be Superman (or Wonder Woman): Coming in Late to a Struggling Shop	p. 173
Arriving on the Scene	p. 174
Tackling the Project Portfolio	p. 183
Turning the Wheel: Making the Leap to Breakthrough IT	p. 185
C-Suite Conversations: Phil Stunt, Vice President, IT International, CA	p. 190
Capitalizing on Success	p. 199
Building Momentum	p. 200
Beyond Breakthrough IT	p. 202
The Future of the CIO Role	p. 210
In Closing	p. 212
Index	p. 217
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