Brief Coaching for Last Sol Cl

by Berg,Insoo Kim

• ISBN13: 9780393704723
• ISBN10: 0393704726
• Edition: 00
• Format: Hardcover
• Copyright: 2005-10-17
• Publisher: W. W. Norton & Company

Summary

Perhaps more so than in any other situation, coaching allows practitioners to quickly forge collaborative relationships with their clients and help them maximize their performance in work and in life. Brief Coaching for Lasting Solutions teaches coaches how to conduct conversations that are most useful to clients in achieving their goals within a brief period of time. The authors, two of the leading practitioners of the brief coaching method, masterfully guide readers through the steps of this process'from the initial meeting to follow-up sessions to troubleshooting setbacks'while illustrating essential skills with ample case examples.This book is written for coaches who want to reduce the time it takes to provide effective coaching while making the best use possible of resources the client brings to the table. At the same time it is written for the benefit of today's clients, so many of whom want to avoid coaching that is time-intensive and costly, and instead seek coaching that is organized, efficient, and affordable.Whether your clients seek a solution to a specific problem or strive toward a more general life goal, this invaluable resource will put you on the path to brief coaching success.

Table of Contents

Preface	xi
Getting Started	1	(44)
Introducing Elizabeth	3	(4)
The Origin of Brief Coaching	7	(2)
Major Tenets of the Solution-Building Paradigm	9	(9)
How People Change	18	(3)
What to Say and How to Say It	21	(8)
Clarity of Client Goals	29	(5)
Creating a Detailed Road Map	34	(6)
Using the Client's Skills	40	(5)
Simple Tools for Serious Tasks	45	(52)
Beginning With the End in Mind (Or Sight)	46	(4)
Goal Negotiations	50	(9)
Miracle Pictures	59	(7)
Scaling Questions	66	(6)
Useful Language Skills	72	(13)
Additional Tasks of the First Session	85	(12)
Tasks Between Sessions and Follow-Up	97	(40)
Guidelines for Experiments and Tasks	97	(8)
Experiments That Break the Pattern	105	(9)
When It is Better	114	(8)
When Clients Say Nothing is Different	122	(3)
When Clients Say Things are Worse	125	(3)
When Clients Do not Follow Suggestions	128	(2)
When Clients Report Setbacks	130	(3)
When to Say Good-Bye	133	(4)
Coaching in Challenging Situations	137	(60)
We Cannot Make Others Change	137	(11)
Dealing With Challenging People	148	(14)
Clients in Conflict	162	(17)
Mandated Clients	179	(10)
Indecisive Clients	189	(8)
Infrequent but Serious Situations	197	(26)
When A Setback Occurs	199	(5)
When There is no Progress	204	(5)
Crises and Emergencies	209	(7)
Ways to Refer the Client to Other Services	216	(1)
How to Make the Most of a Single Session	217	(2)
Conclusions	219	(4)
Appendix: Coaching Exercises and Reminders	223	(14)
Solution Building With Mandated Clients	223	(2)
Client Engagement	225	(1)
Ears: Elicit, Amplify, Reinforce, Start Again	226	(1)
Compliment as Intervention	227	(2)
A Head Start in Building Cooperation With Clients: Solution-Building Tools	229	(3)
Lead-In Possibilities in Solution-Building Practice	232	(2)
Useful Language Skills	234	(3)
Index	237