Acknowledgments | p. 11 |
Preface | p. 17 |
Do you know why you're in business? | p. 19 |
How to get your brand inside that exclusive club available only to the market leaders | p. 24 |
What's the price you pay for putting off your marketing? | p. 32 |
The consequences of board think | p. 38 |
Not as advertised (What happens when a brand doesn't meet the customer's expectations) | p. 43 |
Branding lessons from the Orp man | p. 47 |
It's all about becoming THAT! | p. 51 |
Finding a great meme can turn your product or service into a charismatic brand | p. 58 |
Let's have some serious fun (When employees love the brand, customers love it too) | p. 61 |
Should you fire your ad agency and hire a PR firm instead? | p. 66 |
Just look at all those Santas! (The dangers of dressing up in someone else's costume) | p. 72 |
Aren't you a slave to good design? | p. 76 |
"Why you? What's in it for me?" (Offering them a solution-based answer) | p. 80 |
The entire State of Texas sabotaged by a few nuts! | p. 85 |
Vision and values for market leadership | p. 89 |
Your visual message: Is it hurting or helping your sale? | p. 92 |
Branding: The emotional shortcut to winning the rational sales argument | p. 96 |
Brenda, Bob, and Bill: A lesson in the power of brand experience | p. 100 |
Special Reports | |
George Silverman's 28 Secrets of word-of-mouth marketing | p. 108 |
AGCD's Brand IQ Test | p. 121 |
Resources | |
Recommended Reads | p. 130 |
Helpful Web Sites | p. 134 |
Contact Information | p. 140 |
Index | p. 144 |
Product Order Form | p. 152 |
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