About the author | p. vii |
Introduction: What makes a brilliant marketing plan? | p. ix |
Products | p. 1 |
Speed up product development | p. 3 |
Launch a new product | p. 17 |
Add value with service | p. 33 |
Market development | p. 49 |
Educate the market | p. 51 |
Reposition a company | p. 63 |
Take your business online | p. 79 |
Make the most of social media | p. 95 |
Sales channels | p. 109 |
Improve sales force performance | p. 111 |
Reduce the sales cycle | p. 131 |
Develop key account business | p. 149 |
Manage customer partnerships effectively | p. 167 |
Improve distributor performance | p. 183 |
Control competitors | p. 199 |
Customers | p. 215 |
Enhance the customer experience | p. 217 |
Strengthen customer relationships | p. 233 |
Conclusion: Keep tuned to the market | p. 247 |
Index | p. 249 |
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