Acknowledgments | viii | ||||
Introduction | ix | ||||
|
1 | (18) | |||
|
19 | (8) | |||
|
27 | (18) | |||
|
45 | (20) | |||
|
65 | (18) | |||
|
83 | (24) | |||
|
107 | (18) | |||
|
125 | (18) | |||
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143 | (20) | |||
10. Customer Relationship Management | 163 | (20) | |||
11. Strategic Public Awareness | 183 | (22) | |||
12. Strategic Outsourcing | 205 | (12) | |||
13. Business Ethics | 217 | (14) | |||
14. Business Readiness & Continuity | 231 | (12) | |||
Final Thoughts | 243 | (4) | |||
Acronyms | 247 | (2) | |||
Index | 249 |