List of Boxes, Figures and Tables | p. vii |
List of Abbreviations | p. ix |
Acknowledgement | p. xii |
Introduction: Mapping the Territory | p. 1 |
Key historical themes | p. 5 |
Scope and size | p. 19 |
Some comparative reflections | p. 24 |
The book | p. 26 |
Perspectives on 'Decline' and 'Modernisation' | p. 31 |
The Whitehall model and theories of decline | p. 32 |
Network theory, governance, hollowing-out and the differentiated polity: further visions of civil service decline? | p. 45 |
Modernisation rather than decline? | p. 52 |
Conclusion | p. 55 |
Policy Issues | p. 57 |
Perspectives on policy and civil service power | p. 59 |
Squaring the circle? Constitutional rules on impartiality | p. 68 |
Four risks of politicisation | p. 75 |
The impact of special advisers | p. 80 |
Conclusion | p. 86 |
Multilevel Mandarins and Complex Structures | p. 89 |
From the unitary state to multilevel governance | p. 89 |
The impact of devolution | p. 94 |
The European and international dimension | p. 102 |
Conclusion: a network of civil services? | p. 118 |
Restructuring for Efficiency, Control and Delivery | p. 121 |
Restructuring for economy and efficiency in government | p. 122 |
Restructuring for ministerial control of policy and delivery | p. 125 |
Customer service and privatisation in the Major government | p. 131 |
New Labour: coordination and consolidation | p. 139 |
Restructuring for efficiency and service delivery | p. 150 |
Conclusion | p. 154 |
Accountability, Freedom of Information and Open Government | p. 158 |
Beyond the Whitehall model | p. 158 |
Modernising ministerial responsibility | p. 165 |
A culture of official secrecy | p. 168 |
Expanding civil service accountability | p. 170 |
Managing openness: freedom of information and the civil service | p. 186 |
Conclusion | p. 189 |
The Human and Managerial Dimension | p. 192 |
Recruitment of civil servants | p. 193 |
Qualifications, training and experience | p. 200 |
New people management | p. 205 |
The civil service as a model employer | p. 214 |
Conclusion | p. 222 |
Conclusion: The Modernised Civil Service | p. 225 |
Three views on the evolution of the British civil service | p. 227 |
Current issues for debate | p. 229 |
Interpretations and future directions | p. 240 |
References | p. 249 |
Index | p. 267 |
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