Building a Digital Future A Transformational Blueprint for Innovating with Microsoft Dynamics 365

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  • Edition: 1st
  • Format: Hardcover
  • Copyright: 2021-05-25
  • Publisher: Wiley

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2020 has been a challenging year worldwide for many businesses and we have not come out of that phase entirely in 2021.

At the same time, we witnessed the acceleration of Cloud led Digital Transformation, changing the ways we work, communicate, collaborate, and share our workspace and creating a globally accepted new normal. More than ever before, senior management and leadership teams need to identify a rigorous approach, drive competitive advantage for their business, create value addition, and become more effective in this work from home, zoom-based collaboration and still achieve our business metrics, which have also naturally evolved due to the global pandemic. Effective disruption is dependent on fast universal adoption, then only it will be real and the transformation will be effective. Understanding the key drivers of change, leveraging the powerful capabilities from technologies with a collaborative platform can aid an organization to prepare for digital transformation. Building a Digital Future provides a clearly defined roadmap for executing this change.

Based on their industry experience of leading and implementing digital transformation globally, authors Lipi Sarkar and Vinnie Bansal distil proven ideas, creating a blueprint of powerful and workable frameworks for executing a successful digital transformation with Dynamics 365 and accelerating businesses during a global pandemic. Each chapter of the book is curated with best practices, real life examples, pitfalls to avoid, and salient points to remember. This book enables organizations to truly embrace the benefits of digital transformation by anchoring Microsoft Dynamics 365 and Power Platform at the core of their business. The frameworks, examples and customer stories in the book revolves around how it drives faster disruption, enhances customer experiences, empowers overworked business users. The real-life customer stories across various sectors and countries (namely Virgin Atlantic, Etihad Airways, G&J Pepsi-Cola Bottlers, Breville, Heathrow Airport, Hickory Farms, Ste Michelle Wines and many more) brings an idea of key business challenges and the solutions implemented to address them.

Building a Digital Future is written for C-suite stakeholders, senior management, Programme Directors or Managers, Implementation Consultants, and Business Managers who are considering a Digital Transformation to improve efficiencies across the business of finance and operation, supply chain, retail, and customer relationship management--sales, marketing, or services. This book covers Digital Transformation with the powerful technology platform Microsoft Dynamics 365 which offers process capabilities across all business areas, provides powerful tools to automate time-consuming tasks, and drives innovation and improvements through an evergreen system post implementation. The concepts of digital transformation are laid out and take you through a step-by-step transformation journey, highlighting any pitfall that you need to be aware of.

Many Dynamics 365 books offer advice for implementation or mastering the system, but Building a Digital Future is the first complete playbook of how businesses can transform to thrive in the digital age. Building a Digital Future is the must-have guide to help your Dynamics 365 program.

Author Biography

Dean Carlton , MAICD (Member of the Australian Institute of Company Directors) (Australia) is recognized as Australia's #1 strategic digital advisor for forward-thinking business heroes. For over 30 years, he has been sought after by business leaders on both the client side and the supplier side of digital transformation projects to help them address the many pitfalls on the path to successful implementation. He is the founder and Chief Transformation Officer of Global Village Transformations where he helps leaders take control of their digital transformation projects and align their technology, business, processes, and people with confidence and minimal stress. He has worked with multiple industries, including financial services, manufacturing, retail, and not-for-profit..

Vinnie Bansal (United Kingdom) is an ERP Business Analyst at Businospire Consulting. He acts as a liaison between the business side of the enterprise and the various IT teams; serves as technical advisor to clients in assigned subject areas, recommends functional changes, and identifies areas for further investigation; writes and updates project documentation including system procedures, presentations, and training materials; leads the testing of new or modified systems or processes; and identifies emerging relevant technologies that may result in improvements to current processes and systems.

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