Building Effective Technical Training : How to Develop Hard Skills Within Organizations

by William J. Rothwell (The Pennsylvania State Univ., University Park); Joseph A. Benkowski (Univ. of Wisconsin-Stout, Menomonie, Wisconsin)

• ISBN13: 9780787955953
• ISBN10: 0787955957
• Edition: CD
• Format: Hardcover
• Copyright: 2002-02-01
• Publisher: Pfeiffer & Co

Summary

Building Effective Technical Training is a hands-on guidebook written by William J. Rothwell and Joseph A. Benkowski- two experts in the field of technical training- that includes a wealth of information, guidelines, and suggestions for creating and implementing technical training programs for organizations of all types and sizes. In addition, the book is filled with real-life examples and proven techniques from successful technical trainings and includes the authors' own lessons learned from professional lives dedicated to training.

Author Biography

William J. Rothwell is a professor of human resource development in the department of adult education, instructional systems and workforce education and development on the University Park campus of The Pennsylvania State University. He has authored, coauthored, edited or coedited more than forty books about human resource development, human resource management, organization development, and training and development. Joseph A. Benkowski is associate dean for outreach and program director for the masters in training and development at the University of Wisconsin-Stout. He is also director of the Stout Technology Transfer Institute. He was with a Fortune 500 company and worked as corporate technical training manager in that capacity for many years before he accepted the position at the University of Wisconsin.

Table of Contents

List of Exhibits	ix
Acknowledgments	xii
Preface	xiii
PART I FOUNDATIONS OF EFFECTIVE TECHNICAL TRAINING	1	(68)
What Is Technical Training?	3	(29)
What Are the Characteristics of Effective Technical Training?	32	(37)
PART II PLANNING AND MANAGING THE TECHNICAL TRAINING FUNCTION	69	(52)
Establishing an Organizational Plan for Technical Training	73	(34)
Leading and Managing the Technical Training Department	107	(14)
PART III KEY ISSUES IN TRAINING COURSE DESIGN	121	(106)
Basic Principles of Instructional Systems Design	123	(20)
Identifying Technical Training Needs	143	(33)
Preparing Technical Training Programs	176	(16)
Determining and Using Delivery Methods	192	(26)
Evaluating Technical Training	218	(9)
PART IV SPECIAL ISSUES IN TECHNICAL TRAINING	227	(52)
Using Vendors and Managing Original Equipment Manufacturers	229	(12)
Operating Apprenticeship and Safety Training Programs and Working with Unions	241	(27)
Achieving Results with Alternatives to Technical Training	268	(11)
PART V CONCLUDING THOUGHTS	279	(8)
Afterword Lessons Learned from Experience in Technical Training	281	(6)
APPENDICES	287	(51)
Appendix I Assessing and Building Competence as a Technical Trainer	289	(3)
Appendix II Guidelines for Technical Training Development and Delivery	292	(18)
Appendix III Examples Representing the Work of an Organization's Strategic Planning for Technical Training Committee	310	(10)
Appendix IV A Written Questionnaire to Assess Technical Training Needs	320	(18)
References	338	(9)
About the Authors	347	(2)
How to Use the CD-ROM	349	(4)
Index	353