Building a High Morale Workplace

by Bruce, Anne

• ISBN13: 9780071406185
• ISBN10: 0071406182
• Edition: 1st
• Format: Paperback
• Copyright: 2002-10-14
• Publisher: McGraw-Hill Education

Summary

Now translated into 11 languages! This reader-friendly, icon-rich series is must reading for all managers at every levelAll managers, whether brand new to their positions or well established in the corporate heirarchy, can use a little "brushing up" now and then. The skills-based Briefcase Books series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their corporations.A workplace environment should be upbeat and inspire superior employee commitment, morale, and performance.Building a High Morale Workplaceprovides dozens of techniques and examples for making any workplace a community, instead of a corporation. It shows managers how to help employees foster a genuine bond with an employer, turn around a negative workplace, create and sustain a positive attitude, and more.

Author Biography

Anne Bruce is a nationally recognized speaker, workshop leader, and author. Her books include Motivating Employees and Leaders­­Start to Finish.

Table of Contents

Preface	p. ix
Business on Planet Earth, No Longer as We Know It	p. 1
Manager's Challenge	p. 2
Co-Creating a High-Performing Workplace	p. 3
What Are You Doing to Build Morale?	p. 4
Five Steps to Create High-Spirited Morale Boosters	p. 6
Make Your Company More of a Community, Less of a Corporation	p. 10
How Best-Run Companies Keep Their People Pumped Up	p. 13
Manager's Checklist for Chapter 1	p. 19
The Effects of Globalization on Morale	p. 20
But I'm Too Small to Be Global!	p. 21
Be Fanatical About Fanatically Excited People!	p. 22
High Morale = Synergy and Growth: The Ogilvy Story	p. 25
Think Globally, Act Locally	p. 26
High Morale Is High Morale, Anywhere You Go in the World	p. 27
It's the Death of Distance and the Birth of Unlimited Opportunity	p. 28
The Future Is Here and So Are Virtual Teams	p. 28
Meet Me in Cyberspace	p. 30
The Glue That Bonds--Human Contact	p. 31
The Americanization of Globalization	p. 32
Morale at the Speed of Change	p. 33
In Fast Times, Employees Don't Need to Be Managed	p. 34
It's a Time for Managers to Act Swift and Be Brave	p. 35
Manager's Checklist for Chapter 2	p. 35
Keeping the People Who Keep Your Business in Business	p. 36
When Poor Retention Bruises Morale	p. 37
Expect Two to Three Years Max--or Offer Something Better	p. 37
Tough Managers Fight Back	p. 38
Taking Care of Talent	p. 38
Talent Crashes and Burnout	p. 44
Companies That Lead the Way	p. 45
Hire the Right People	p. 46
Attitude--What You See Is What You'll Get	p. 47
Manager's Checklist for Chapter 3	p. 50
To Boost Morale, Alter the Environment	p. 51
Love Your People and They'll Love Where They Work	p. 51
Keep It Interesting--Redesign Jobs	p. 54
Enrich the Environment with Creative Benefits	p. 58
Get to the Bottom of What People Need--Ask!	p. 60
The Most Powerful Way to Improve the Environment--Train Everyone!	p. 61
What's Good for the Soul Is Good for the Work Environment	p. 63
Manager's Checklist for Chapter 4	p. 65
Putting the Kibosh on Negativity	p. 66
Dangers of Not Measuring Employee Morale	p. 66
Auditing Employee Morale	p. 67
Top Three Negativity Invaders	p. 70
Managers' Challenge	p. 81
Manager's Checklist for Chapter 5	p. 82
The High Price of Low Morale: Six Morale Challenges and Six Toolkits	p. 83
Solutions for the Six Most Common Morale Problems	p. 84
Rumors	p. 85
Resistance to Change and Authority	p. 88
Whiners and Chronic Complainers	p. 90
Personal Problems	p. 92
Defensive Attitudes	p. 95
Fewer Resources and/or More Demands	p. 97
Develop Your Tactics for Addressing Morale Challenges	p. 100
Manager's Checklist for Chapter 6	p. 100
Hard-Core Morale Cases	p. 102
Managers Who Get It	p. 103
Banking Can Be Tough on Morale	p. 105
Law Enforcement--Saving Lives Saves Morale	p. 109
Managers Must Re-energize Employee Morale in Tough Environments	p. 111
Manager's Checklist for Chapter 7	p. 113
Employees Want and Need a Manager Who Cares	p. 114
What Do Employees Want Most?	p. 115
Get Ready, Get Set, Get Assessing	p. 117
The Time Is Now to Show You Care	p. 119
Managers Who Listen to Their Employees Keep Morale Up, Up, Up	p. 120
Bridging the Gap	p. 121
Rewards, Recognition, and Praise Are Links to Higher Morale and Performance	p. 121
Giving Feedback to Employees Builds Morale	p. 124
Getting Feedback from Employees Builds Morale	p. 127
Confidence Is Key in Achieving High Morale	p. 129
The Winning Formula	p. 130
Manager's Checklist for Chapter 8	p. 131
Winning Back Morale in Emotional Times--What to Do When Tragedy Strikes	p. 132
Employees' Expectations of Managers Are Higher than Ever	p. 133
Managers Ask, "How Can I Win Back Employee Morale?"	p. 134
The Day That Changed the World	p. 136
People Are the Backbone	p. 137
Employees Look to Their Leaders When Tragedy Strikes	p. 137
Fighting Back with Confidence in Emotional Times	p. 139
The Importance of Crisis Debriefing	p. 140
Be Ready to Mobilize All Resources	p. 141
The Human Side of Crisis	p. 143
When Life Intervenes	p. 143
Two Kinds of Managers in a Crisis--Which One Are You?	p. 144
Navigating Toward Survival and Hope	p. 145
Manager's Checklist for Chapter 9	p. 146
Engendering Hope, Trust, Faith, and Belief in a Better Tomorrow	p. 148
Managers Hold Hope High	p. 149
Managers Are the Guardians of Trust	p. 151
Managers Must Keep the Faith	p. 154
Managers Must Believe in a Better Tomorrow	p. 156
Top Companies That Promote High Morale with Hope, Trust, Faith, and Belief	p. 157
Manager's Checklist for Chapter 10	p. 158
Index	p. 161
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