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Foreword | p. xv |
Preface | p. xvii |
Acknowledgments | p. xxi |
The Sixteen Lean Supply Chain Principles | p. xxiii |
The Lean Supply Chain Roadmap | p. 1 |
Challenges to the Lean Supply Chain | p. 3 |
The Internet and Commoditization | p. 4 |
Manufacturing Practices | p. 5 |
The Bullwhip Effect | p. 6 |
The Beer Game | p. 9 |
The Impact of 'Forecasting and POS Data | p. 13 |
The Impact of Lead Times | p. 15 |
Lessons from the Beer Game | p. 16 |
Structuring the Lean Supply Chain | p. 19 |
The Lean Supply Chain Roadmap | p. 21 |
Develop Systems Thinking Skills | p. 21 |
Focus on Throughput | p. 22 |
Design Products and Services that Deliver Customer Needs | p. 23 |
Develop a Competitive Operations Strategy | p. 24 |
Form Strategic Alliances with Supply Chain Partners | p. 24 |
Streamline the Value Stream | p. 25 |
Create Flow Along the Supply Chain | p. 25 |
Implementing the Lean Supply Chain Roadmap | p. 26 |
Conclusions | p. 27 |
References | p. 28 |
Envisioning the Lean Supply Chain: Systems Thinking | p. 31 |
The Traditional Approach to Managing Systems | p. 31 |
Local Optimization | p. 32 |
Using Systems Thinking to Meet the Challenge | p. 33 |
Applying Lean Supply Chain Principle 1 | p. 34 |
Management Philosophies to Enhance Lean Supply Chain Performance | p. 38 |
The Theory of Constraints | p. 38 |
Theory of Constraints and Un-common Sense | p. 41 |
Lean | p. 42 |
Synergies Between TOC and Lean | p. 44 |
The Business Ecosystem | p. 47 |
Personal Computer Ecosystems | p. 51 |
Conclusions | p. 60 |
References | p. 61 |
Adopting a Throughput World Perspective | p. 63 |
TOC and the Thinking Process | p. 64 |
An Un-common Sense Minute | p. 65 |
Focusing on the Constraint | p. 66 |
Physical Constraints | p. 67 |
Market Constraints | p. 68 |
Policy Constraints | p. 68 |
Estimating Product Costs with Cost Accounting Systems | p. 69 |
The Standard Cost Accounting System | p. 70 |
CSN, Inc | p. 73 |
Activity-Based Costing (ABC) | p. 77 |
Applying ABC to CSN, Inc | p. 79 |
Throughput Accounting | p. 82 |
Throughput Accounting Measures | p. 82 |
Relating Throughput Accounting to Traditional Accounting | p. 83 |
Kings of Neon | p. 85 |
Relating Throughput Accounting Measures to Financial Measures | p. 87 |
Cost World Versus Throughput World: Everclear, Inc | p. 88 |
The Five-Step Focusing Process of TOC | p. 92 |
Identify the System's Constraint(s) | p. 92 |
Decide How to Exploit the System's Constraint(s) | p. 92 |
Subordinate Everything Else to that Decision | p. 93 |
Elevate the System's Constraints | p. 94 |
If a Constraint Was Broken in a Previous Step, Go Back to Step 1 | p. 94 |
An Example of the Five-Step Focusing Process | p. 95 |
Interpreting T | p. 98 |
An Un-common Sense Minute | p. 99 |
Applying Throughput Accounting to CSN, Inc | p. 99 |
Conclusions | p. 101 |
References | p. 101 |
Designing Products and Processes to Fulfill Customer Needs | p. 103 |
The Viable Vision | p. 103 |
Defining the Market Segments | p. 106 |
Market Segmentation at Hindustan Unilever Limited | p. 108 |
Order Qualifiers and Order Winners | p. 110 |
Benchmarking Best Practices | p. 111 |
Managing Customer Demand Volatility | p. 114 |
Quick and Reliable Response | p. 115 |
An Un-common SenseMinute | p. 119 |
RiskPooling | p. 119 |
The RAP Principle | p. 120 |
Customer-Time-Based Demand Profile | p. 124 |
The TOC Distribution and Replenishment Solution | p. 127 |
The Plant Warehouse | p. 128 |
Setting Target Inventory Levels at the Points of Consumption | p. 129 |
Safety Buffers to Accommodate Variation | p. 131 |
Looking for Opportunities to Reduce Safety Buffers | p. 132 |
The Make-to-Availability Replenishment Mechanism | p. 132 |
Monitoring Safety Buffers Based on Buffer Penetration | p. 133 |
Applying the TOC Distribution Solution at thePOC | p. 134 |
Measures for Sustaining the Solution | p. 138 |
Conclusions | p. 139 |
References | p. 141 |
Building a Competitive Operations Strategy | p. 143 |
Gaining a Competitive Advantage | p. 144 |
Building a Structural Position | p. 145 |
Competing Through Process Execution | p. 146 |
Operational Effectiveness and the Productivity Frontier | p. 146 |
Operational Effectiveness and Competitiveness | p. 149 |
Operational Effectiveness: Necessary but Not Sufficient | p. 149 |
Building Strategic Flexibility | p. 151 |
A Model for Enterprise Growth | p. 153 |
Maintaining a Process Orientation | p. 155 |
Bringing New Products to Market Easter | p. 160 |
Coevolving Marketing and Operations Strategies | p. 165 |
Communicating Financial Benefits to Management | p. 168 |
Enabling the Operations Strategy | p. 173 |
Conclusions | p. 179 |
References | p. 180 |
Partnering in the Lean Supply Chain | p. 183 |
Partnering with Suppliers | p. 185 |
Arm's-Length Relationships | p. 185 |
Strategic Partnerships | p. 187 |
Vendor-Managed Inventory | p. 191 |
Partnering with Logistics Providers | p. 193 |
3PLs and 4PLs | p. 194 |
Postponement in Logistics | p. 196 |
Cross-Docking | p. 196 |
Supply Chain Metrics | p. 199 |
Creating Win-Win Partnerships: The Evaporating Cloud | p. 202 |
The Office Worker's Dilemma | p. 204 |
The Injection for the Office Worker's Dilemma: The Dabbawalas | p. 206 |
Takeaways from the Reo Motors Case | p. 220 |
Conclusions | p. 221 |
References | p. 222 |
Streamlining the Value Stream | p. 223 |
From Craft Production to Mass Production to Lean Production | p. 223 |
Henry Ford and the Origin of Mass Production | p. 224 |
The Toyota Production System | p. 225 |
The U.S. Response | p. 226 |
Lessons Learned | p. 227 |
Lean: A Growth Strategy | p. 229 |
Value-Stream Mapping | p. 232 |
The Tools and Techniques of Lean | p. 236 |
5-S | p. 238 |
Flowcharts | p. 240 |
Takt Time | p. 243 |
Average Labor Content and Minimum Operator Requirement | p. 249 |
Mixed-Model Scheduling and Small-Batch Production | p. 250 |
One-Piece Flow | p. 252 |
Cellular Layout | p. 254 |
Standard Work | p. 255 |
Pull Replenishment and Kanbans | p. 256 |
Point-of-Use Materials Storage | p. 259 |
Total Productive Maintenance | p. 259 |
Mistake-Proofing and Method Sheets | p. 260 |
Continuous Improvement and the Pursuit of Perfection | p. 260 |
Conclusions | p. 262 |
References | p. 263 |
Creating Flow Through the Supply Chain | p. 265 |
Creating Flow: Synergies Between TOC and Lean | p. 266 |
Comparing TOC and Lean Philosophies | p. 266 |
Exploiting the Synergy Between TOC and Lean to Create Flow | p. 268 |
Creating Flow: The Impact of Variability and Dependency | p. 269 |
The Frontier City Clinic | p. 270 |
The Impact of Variation on Dependent Events | p. 274 |
Creating Flow: The Impact of Batch Size | p. 280 |
Process Batch Versus Transfer Batch | p. 281 |
Controlling Flow Using Pull | p. 282 |
A Serial Production System | p. 282 |
Using a Push System to Address Flow | p. 285 |
Controlling Flow Using Kanbans | p. 286 |
Controlling Flow Using Con WIP | p. 288 |
Controlling Flow by Pulling from the Bottleneck | p. 289 |
The Drum-Buffer-Rope Model | p. 290 |
Time Buffers Versus Inventory Buffers | p. 292 |
Determining Buffer Size | p. 293 |
The Simplified Drum-Buffer-Rope Model | p. 295 |
Buffer Management | p. 296 |
The Dice Game | p. 297 |
Variations on the Dice Game | p. 300 |
Simulating the Con WIP System | p. 301 |
Pull Systems Are More Stable and Predictable Than Push Systems | p. 302 |
Comparing Pull and Push Systems for Efficiency | p. 303 |
Conclusions | p. 303 |
ConWIP Efficiency Law | p. 303 |
Corollary to the Con WIP Efficiency Law | p. 303 |
References | p. 304 |
Managing Projects the Theory of Constraints Way | p. 307 |
Characteristics of Projects | p. 308 |
The Impact of Variation on Project Completion Times | p. 310 |
Project Management with PERT/CPM | p. 311 |
Determining the Critical Path | p. 312 |
Causes of Avoidable Project Delays | p. 316 |
Multitasking | p. 317 |
Parkinson's Law | p. 318 |
The Student Syndrome | p. 318 |
Sandbagging | p. 319 |
Critical Chain Project Management | p. 320 |
Planning the CCPM Schedule in a Single-Project Environment | p. 321 |
Planning the CCPM Schedule in a Multiproject Environment | p. 324 |
Executing the CCPM Schedule Using Buffer Management | p. 324 |
An Un-common Sense Minute | p. 327 |
Sustaining the Change | p. 328 |
Visual Project Management | p. 329 |
A Firm, Aggressive Plan | p. 329 |
Frequent Reporting of Completed Tasks | p. 330 |
The Expert Resource Bench | p. 334 |
Implementing VPM | p. 336 |
Special Cases in VPM | p. 338 |
Conclusions | p. 342 |
References | p. 343 |
Index | p. 345 |
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