Building the New Enterprise People Processes and Technologies

by Kern, Harris; Johnson, Randy; Galup, Stuart; Horgan, Denis

• ISBN13: 9780130796714
• ISBN10: 0130796719
• Edition: 1st
• Format: Paperback
• Copyright: 1998-08-12
• Publisher: Pearson

Summary

A guide to implementing Client/Server technologies that covers the people, the processes and the technologies that are critical to making the transition.

Table of Contents

Dedication	vii	(2)
Foreword	ix	(2)
Preface	xi
1. Ten commandments of a world-class IS infrastructure	1	(4)
2. It begins with planning	5	(6)
Planning	5	(1)
But then came the PC	6	(1)
But then came client/server	6	(1)
But then came IS (again)	7	(1)
Scenario-based architectural planning	7	(2)
People	9	(2)
3. Principles of organizational design	11	(12)
The glass closet in context	11	(5)
Roles and responsibilities	16	(2)
Staffing	18	(1)
Mentoring	19	(1)
Training/transitioning	19	(1)
Metrics	20	(1)
Cultural differences	20	(1)
The leader	20	(1)
Processes and procedures	21	(1)
Look beyond technology	22	(1)
4. The politics of people, process, and technology	23	(20)
Selling it to the CIO	23	(1)
Satisfying the customer	24	(4)
Managing expectations	28	(3)
Working with limited resources	31	(2)
Dictators vs. cowboys	33	(1)
Transitioning/training/mentoring staff	34	(4)
IS's unlucky 13 organizational problems	38	(2)
Reorganizing IS to meet the challenge of a new technology	40	(3)
5. Organizing for the next millennium	43	(12)
The CIO	43	(7)
Keeping the rules	50	(1)
Internal support agreements (ISAs)	51	(4)
6. Reliability, availability, and supportability	55	(6)
Defining the scope of production	55	(2)
Implementing Reliability, Availability, and Serviceability	57	(1)
RAS processes defined	58	(1)
Client/server failure	59	(2)
7. Client/Server Production Acceptance (CSPA)	61	(6)
How the CSPA works	63	(4)
8. The economics of client/server and process engineering	67	(16)
To outsource or not to outsource	68	(6)
Cost-of-service	74	(3)
Service levels	77	(1)
Charge back	78	(5)
9. Cost-of-service case study	83	(4)
The network	84	(3)
10. Technology: Design & hardware	87	(8)
Architecture	87	(8)
11. Technology: Software	95	(8)
Evaluating packages	97	(6)
12. Technology infrastructure	103	(10)
The network	103	(1)
The application platform	104	(1)
The desktop	105	(1)
The network becomes the data center	106	(2)
The Internet	108	(3)
Java in the new millennium	111	(2)
13. Enterprise-wide services	113	(14)
Rapid Application Development (RAD)	120	(4)
Tools for development	124	(3)
14. Transformation of a local government IS department	127	(6)
Background	127	(2)
The transformation	129	(1)
Transformation successes	130	(1)
Conclusion	131	(2)
A. Appendix: IS job descriptions	133	(56)
Chief Information Officer	141	(1)
Deputy CIO	142	(2)
IS manager	144	(1)
Addendum -- Manager, software engineering services	145	(1)
Manager, server administration services	146	(1)
Addendum -- Manager, database administration services	147	(1)
Addendum -- Manager, network administration services	147	(1)
Addendum -- Manager, planning and research services	148	(1)
Addendum -- Manager, enterprise center	149	(1)
Addendum -- Manager, customer services	150	(1)
Addendum -- Manager, administration services	150	(1)
IS business consultant	151	(2)
Senior software engineer	153	(2)
Software engineer III	155	(2)
Software engineer II	157	(1)
Software engineer I	158	(2)
Senior server administrator	160	(2)
Server administrator	162	(1)
Server systems programmer	163	(2)
Senior database administrator	165	(2)
Database administrator	167	(2)
Senior network administrator	169	(2)
Network administrator	171	(2)
Network integration specialist	173	(1)
Senior technical architect	174	(2)
Coordinator	176	(1)
Addendum -- Coordinator, Physical Assets	177	(2)
Shift supervisor	179	(1)
Senior computer operator	180	(2)
Computer operator	182	(2)
Software training specialist	184	(1)
Customer representative	185	(4)
B. Appendix: IS business processes	189	(52)
Country government IS department business process	190	(51)
C. Appendix: Sample governance policies	241	(54)
Information systems goals	241	(2)
Responsibilities at the enterprise and business levels	243	(1)
Responsibilities of IS management team	244	(1)
Responsibilities of the information technology officer	244	(1)
Planning and finance	245	(1)
Contracting	246	(1)
Care for customers of internal information services	246	(1)
Data management	247	(1)
Information configuration policies	247	(1)
Decentralization policies	248	(1)
Personnel development policies	249	(1)
Systems design policies	250	(1)
Design principles	250	(1)
Technology advancement	251	(1)
Reuse	251	(1)
Telecommunications	252	(1)
Risk management	252	(1)
Technology acquisition	253	(1)
Security	253	(1)
1.0 Information technology survey	254	(10)
2.0 Client information review	264	(6)
3.0 General network information	270	(8)
4.0 Data facility review	278	(5)
5.0 Applications review	283	(8)
6.0 Staff review	291	(1)
7.0 Glossary of terms	292	(1)
8.0 Sign-off of survey proposal	293	(2)
D. Appendix: Sample service-level agreement	295	(8)
E. Appendix: Security standards & guidelines manual	303	(44)
1.0 General policies, applicability, and responsibilities	304	(12)
2.0 Control of computers and information resources	316	(3)
3.0 Physical security and access to data processing facilities	319	(3)
4.0 Logical and data access controls	322	(3)
5.0 Data and system integrity	325	(4)
6.0 Database controls	329	(3)
7.0 Network security	332	(6)
8.0 Backup and business recovery	338	(1)
9.0 Personnel security and security awareness	339	(4)
10.0 Systems acquisition, auditing, and reporting	343	(2)
11.0 References	345	(2)
F. Appendix: Sample marketing materials	347	(4)
Enterprise Center	347	(2)
Information technology survey	349	(1)
Consulting services	349	(2)
G. Appendix: Frequently asked questions	351	(18)
People issues	351	(6)
Process issues	357	(1)
Technology issues	358	(2)
Enterprise packaged systems (Businessware)	360	(1)
A bit of all three	361	(4)
Outsourcing	365	(1)
Metrics	366	(1)
Service-level agreements	367	(1)
Budgets and planning	367	(2)
Bibliography	369	(2)
Glossary	371	(8)
Index	379