Building Team-Based Working: A Practical Guide to Organizational Transformation

by Michael A. West (Univ. of Sheffield, UK); Lynn Markiewicz (Aston Organization Development Ltd)

• ISBN13: 9780470777688
• ISBN10: 0470777680
• Format: eBook
• Copyright: 2008-04-01
• Publisher: Wiley-Blackwell

Summary

This book gives managers and consultants practical guidance on how to build organizations that are structured around effective teamworking. This text focuses on how to build organizations that are structured around teams. Ideal for managers or consultants who are introducing team-based working into organizations. Examines the psychological and social processes that can facilitate or obstruct successful teamwork. Each chapter contains aims, activities, support materials and tools. Support materials can also be downloaded from the accompanying CD. Based on evidence gathered by the authors over 20 years of practical management experience, research in organizations, and consultancy.

Table of Contents

Acknowledgements

Introduction

Deciding on Team-Based Working (TBW):

Developing an Understanding of Team-based Working

Forming an Implementation Steering Group

Diagnosing the Organization

Designing an Implementation Process

Developing Support Systems:

Human Resource Management

Appraisal and Performance Review Systems

Reward Systems

Recruitment and Selection Systems

Education and Training Systems

Communication Systems

Team-process Support Systems

Feedback Systems

Inter-team Processes

Team Leader and Team Member Selection:

Implementation Steering Group Planning

Defining Appropriate Criteria for the Selection of Team Leaders

Team Leader Training

Setting up Action Learning Sets for Team Leaders

Selecting Team Members

Developing Effective Teams:

Team Tasks, Visions and Objectives

Team Participation

Quality of Decision Making

Support for Innovation

Team Conflict Resolution

Reviewing and Sustaining Team Effectiveness:

Steps in Designing an Effective Evaluation System

Sustaining and Improving Performance: Encouraging Reflexivity

Organization-Level Assessment:

Goal Achievement or Financial Performance

Customer or Service Receiver Perspectives

Business Processes or Internal Efficiency

Innovation

Inter-group Relations

Relationships Between Teams and Organizations

Beyond Team-based Organizing

Index

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