Business Driven PMO Setup Practical Insights, Techniques and Case Examples for Ensuring Success

by Perry, Mark

• ISBN13: 9781604270136
• ISBN10: 1604270136
• Format: Hardcover
• Copyright: 2009-05-01
• Publisher: J. Ross Publishing

Summary

Featuring contributions from more than 20 distinguished executives and subject matter experts, this unique reference challenges various traditional approaches and strategies for the PMO and explains how to set up a business-driven PMO using an extensively proven roadmap adaptable to any type or size organization.

Author Biography

Mark Price Perry is a subject matter expert in the practical application of project portfolio management (PPM), collaboration platforms, and PMO content assets. Over the past 10 years, he has become a widely recognized expert in PMO setup as Senior Vice President of Operations at BOT International. Mark has been author of BOT International's ôPMO Tips of the Week columnö for the past 7 years, sharing experience-based practical insights as a service to thousands of project management professional subscribers. Mr. Perry is a distinguished contributor at Gantthead.com, the leading online professional site for the project management community, and the author of the Gantthead.com blog, ôPMO Setup T3 - Tips, Tools, and Techniques.ö Mark Perry is also the host of ôThe PMO Podcastö, the leading podcast for PMOs of all shapes and sizes, and a sought after speaker. In addition to formal project managers and members of PMOs, Mr. Perry has helped tens of thousands of informal and accidental project managers apply the knowledge and techniques of the PMBOK« Guide.

Table of Contents

Dedication	p. iii
Acknowledgments	p. xi
About the Author	p. xv
Contributors	p. xvii
Preface	p. xxvii
Introduction	p. xxix
Mission, Goals, and Objectives: Business driven vs Theory-Driven	p. 1
Myopic Dimension	p. 3
Ubiquitous Dimension	p. 6
Size Dimension	p. 13
Intervals of Time Dimension	p. 15
Chance Dimension	p. 19
Executive Insights
The Importance Of Clarity, John Maloch, CEO of Catalyst Project Solutions, Singapore	p. 26
Organization: Constituent-Oriented vs Inwardly Focused	p. 37
How PMOs Become Inwardly Focused	p. 38
The Problem with Inwardly Focused PMOs	p. 41
Case Study	p. 42
PMO Manager 1-Inwardly Focused	p. 43
PMO Manager 2-Constituent-Focused	p. 46
Executive Insights
Serving the Needs of the Business, Gary Popovich, Process Engineer, Royal Caribean Cruise Lines	p. 55
PMO 2.0-Adopting a Value-Based Approach, Terry Doerscher, Chief Process Architect, Planview	p. 61
Managing Projects: Think Process, Not Methodology	p. 75
Mindset	p. 77
Methods-Based vs Outcomes-Based	p. 77
Seldom End-to-End vs Typically End-to-End	p. 78
Who, What, Where, When, and Why	p. 79
Project Document vs Product of the Project-Focused	p. 81
Standards vs Business Needs-Based	p. 81
Project Reporting vs Project Delivery-Driven	p. 82
Seldom vs Continuously Updated	p. 85
Methodology Integrated into Tools vs Tools Integrated into Process	p. 87
Original Author not Known vs Processes Owners Clearly Identified	p. 89
Promotes Bureaucracy vs a Culture of Continuous Improvement	p. 92
Technology	p. 95
Economics	p. 102
Executive Insights
Evolving from a Traditional PMO to an Execution-Oriented PMO	p. 110
Managing the PMO: Embracing Flexibility vs Mandating Conformance	p. 117
Mandating Conformance	p. 120
Embracing Flexibility	p. 123
How Project Management Is Viewed	p. 123
How Projects Are Viewed	p. 126
Organizational Behaviors	p. 130
Executive Insights
Establishing Flexibility within Structure, Erhard Zingg, PMO Manager, PartnerRe, Switzerland	p. 138
Using Process Improvement to Drive PMO Flexibility, Michael Wood, CEO, The Natural Intelligence Group	p. 146
PMO Tools: Establishing a PMO Architecture vs Implementing a Tool	p. 159
Implementing a Tool Approach	p. 160
One Tool Mindset	p. 160
PMO Needs Are Not Transactional	p. 162
Other Tools Exist	p. 164
Architecture Approach	p. 165
Keeping it Simple	p. 166
Enables Decision Making	p. 166
Process-Based Tool Usage	p. 167
Longevity of Use	p. 167
Facilitates Continuous Improvement	p. 168
Examples of PMO Architecture	p. 168
PMO Architecture by BOT International	p. 168
Enterprise Project Management Solution Architecture by Microsoft	p. 171
Enterprise Performance Management Architecture by Planview	p. 173
It Takes an Architecture	p. 174
Executive Insights
Establishing a PMO Architecture, Rakan Saraiji, Vice President of Project Management, SHUAA Capital, Dubai, UAE	p. 177
Pieces of the PMO Puzzle, Osama Bakir, CEO PMCT Quest, Oman	p. 183
Executive Reporting: Keep It Simple	p. 191
Case Study	p. 191
Common Executive Summary Report Mistakes	p. 194
Simple Executive Summary Reporting	p. 198
Sophisticated Executive Summary Reporting	p. 207
Executive Insights
The Value of Proper Stakeholder Management, Brian Rabon, PMO Director, XSP, and President of Braintrust Software, LLC	p. 214
Project Management Office Leadership: MBWA 2.0	p. 223
Management by Walking Around	p. 223
Case Study	p. 224
Not Just for Executives	p. 225
MBWA for Project Managers	p. 225
MBWA Japanese Style-Genchi Genbutsu	p. 226
Experts Advocating MBWA	p. 226
MBWA 2.0	p. 227
Situational Leadership	p. 229
Case Study	p. 232
Extending the Effectiveness of MBWA	p. 233
Web 2.0	p. 233
In With the New	p. 234
Blogs	p. 234
Wikis	p. 235
Social Software	p. 236
Social Networks	p. 237
Podcasting	p. 239
RSS Feeds	p. 240
Using Web 2.0 Tools	p. 240
Executive Insights
PMO Leadership: An Unusual PMO Assignment, John Chrystal, President, Intrepid Diverse Services	p. 245
Project Management Leadership: Servant-Leader vs Subject Matter Expert	p. 269
What is Servant-Leadership?	p. 271
Examples of Servant-Leadership	p. 272
Servant-Leadership in Project Management	p. 273
Characteristics of Project Management Servant-Leadership	p. 274
Project Manager Listening	p. 275
Project Manager Empathy	p. 276
Project Manager Healing	p. 277
Project Manager Awareness	p. 279
Project Manager Persuasion	p. 279
Project Manager Conceptualization	p. 280
Project Manager Foresight	p. 281
Project Manager Stewardship	p. 282
Project Manager Commitment to the Growth of People	p. 282
Project Manager Community Building	p. 283
Executive Insights
Situational Project Management Leadership, Jennifer Arndt, PMO Manager, American Chemical Society	p. 286
How to Get What You Want, Michelle LaBrosse, Founder and CEO, Cheetah Learning	p. 293
Servant-Leadership for the IT Project Manager, Benjamin Lichtenwalner, Senior Manager, Whirlpool	p. 300
Creating High-Performance Teams	p. 311
A Common Challenge to Creating High Performance	p. 311
Recognizing High-Performance Teams	p. 313
Creating High-Performance Teams	p. 314
Overcome Barriers	p. 315
Achieve a State of Conscientiousness	p. 317
Unify the Team	p. 319
Manage Domineers	p. 321
Challenge to New Heights	p. 322
Executive Insights
Project Management and Successful Teams, Tom Boyce, Program Manager, Nuclear Regulatory Agency	p. 326
Better Processes Mean Better Performance, Steve Romero, IT Governance Evangelist, CA	p. 333
Establishing a PMO: A Practical Roadmap	p. 339
Case Study	p. 339
Gap Analysis	p. 340
Presentation of Findings	p. 340
Organization, Tools, and Training	p. 340
Aftermath	p. 341
A Practical Roadmap	p. 343
Vision	p. 343
Processes	p. 345
Confusing Methodology with Process	p. 349
Processes as a Functional Framework for Doing the Work	p. 349
Training	p. 350
Tools	p. 353
Staffing	p. 356
Assessment	p. 366
Executive Insights
A Practical Approach to the PMO, Jimmy Char, CEO, Skills Group, Bulgaria	p. 371
Line of Business PMOs: The Ubiquitous Nature of Project Management	p. 381
Staffer to Project Manager	p. 381
Line-of-Business PMOs	p. 383
Sales PMO	p. 385
Engineering PMO	p. 389
Marketing PMO	p. 390
Executive Insights
Go-to-Market Project Management, Dave Larson, Marketing PMO Specialist, BOT International	p. 398
Advancing Organizational Project Management: From Theory to Practice	p. 415
Caveats of OPM3®	p. 416
Levels of Maturity in Project Management	p. 421
Taking Theory to Practice	p. 424
Executive Insights
Transforming the Culture with Your PMO, John Schlichter, CEO of OPM Experts	p. 433
Transforming the Project Management Culture at Harris, Mark Scott, PMP, Sr. Engineering Manager, Harris Corporation, RF Communications Division	p. 440
Transforming the Project Management Culture Within the Ministry of Interior, Kingdom of Saudi Arabia, Abdullah Tamimi, Assistant Planning Manager Saudi Arabian Ministry of Interior's National Information Center	p. 449
Project Management Office Passion: Where Does It Come From?	p. 457
Importance of Passion	p. 459
How to Find Your Passion	p. 460
How to Keep Your Passion Alive	p. 466
Executive Insight	p. 471
Project Management Office Passion, Cornelius Fichtner, Host of "The Project Management Podcast"	p. 471
Index	p. 479
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