Business Etiquette

by Rowe, Patsy

• ISBN13: 9781741101881
• ISBN10: 1741101883
• Edition: 1st
• Format: Paperback
• Copyright: 2004-06-01
• Publisher: New Holland Publishers

Summary

To get to the top of the business or professional world means gaining an extra edge over the competition. If you're polished and self-assured, people will be impressed and judge you favourably, and often it's their first judgement that sticks. Companies prefer to employ people who can effectively interact with clients and colleagues; people who can conduct themselves confidently in the boardroom or dining room; people, above all, who have good social skills. Business Etiquette provides the strategies to achieve success by demonstrating what to do, when to do it, and most importantly, how to do it. What you'll discover in this book is: the appropriate grooming, dress and accessories for every occasion-for men and women, the 'make-or-break' handshakes and how to make smooth and effective introductions, business card etiquette and valuable follow-up techniques, the art of small talk and how to mix and mingle, how to create an impressive resume, how to write and deliver speeches, toasts and oral reports, gender etiquette-when and if to stand, open a door, buy the drinks and pay for lunch, and, wining and dining tips-whether as a host or as a guest.

Author Biography

Patsy Rowe is a woman of extraordinary talent who has achieved enormous success, much of which can be attributed to her positive attitude, wicked sense of humour and her impeccable manners. Patsy has written more than 10 books covering self help, women's issues, management, business and travel, but she is most widely known for her expertise in business and personal etiquette. She can be heard regularly giving etiquette advice on radio although nowadays she combines being a best selling author with coaching in business etiquette and conducting nationwide seminars that are as much fun as they are informative.

Table of Contents

Introduction In Search of the Competitive Edge	ix
PART ONE The All-important First Impression	1	(70)
How to Dress for Business	3	(9)
How to Make an Effective Introduction	12	(8)
Handshaking and Other Courtesies	20	(5)
Walking into a Room Full of Strangers	25	(6)
What Does Your Stationery Say About You?	31	(6)
How to Impress, Follow up, Thank and Apologise	37	(4)
Communication and Efficiency in the Office	41	(15)
Personal Etiquette in the Office	56	(15)
PART TWO Eating Out and Entertaining for Business	71	(72)
Sending and Receiving Invitations	72	(3)
Dining with Clients or Colleagues	75	(4)
At the Table	79	(10)
Tips for Tackling Tricky Foods	89	(7)
Wine and Drinks	96	(12)
To Smoke or Not To Smoke: That is the Question, Isn't It?	108	(2)
How to Become a Better Conversationalist	110	(8)
No No's---Things it's Better Not to Talk About	118	(5)
How to Successfully Entertain a Client	123	(9)
Some Common Foreign Terms Found on Menus	132	(11)
PART THREE Impressing International Clients at Home and Away	143	(56)
Travel Tips	144	(8)
Etiquette for English Speaking Countries	152	(5)
Chinese Etiquette	157	(15)
Japanese Etiquette	172	(13)
Indonesian Etiquette	185	(14)
PART FOUR Self Promotion for the Perfect Position	199	(34)
How to Look Your Best for an Interview	200	(5)
How to Be at Your Best when Applying for a Position	205	(17)
How to Shine at the Interview	222	(11)
PART FIVE Writing for Business	233	(29)
How to Write Impressive Business Letters	234	(19)
How to Prepare Written Reports	253	(9)
PART SIX How to Speak for Business	262	(25)
If you Have to Say a Few Words	263	(11)
The Art of Speaking	274	(7)
How to Make a Presentation	281	(2)
Different Kinds of Toasts and How to Propose Them	283	(4)
Conclusion	287	(1)
Notes	288	(1)
Bibliography	289	(3)
Acknowledgements	292	(3)
Index	295	(6)
About Patsy Rowe	301	(1)
What do People Say About Me?	302	(2)
Want to Know More?	304