Business Etiquette For Dummies^®, 2nd Edition

by Sue Fox

• ISBN13: 9780470386101
• ISBN10: 047038610X
• Format: eBook
• Copyright: 2008-08-01
• Publisher: For Dummies

Summary

Make no mistake, etiquette is as important in business as it is in everyday life - it's also a lot more complicated. From email and phone communications to personal interviews to adapting to corporate and international cultural differences, Business Etiquette For Dummies, 2 nd Edition, keeps you on your best behavior in any business situation.This friendly, authoritative guide shows you how to develop good etiquette on the job and navigate today's diverse and complex business environment with great success. You'll get savvy tips for dressing the part, making polite conversation, minding your manners at meetings and meals, behaving at off-site events, handling ethical dilemmas, and conducting international business. You'll find out how to behave gracefully during tense negotiations, improve your communication skills, and overcome all sorts of work-related challenges. Discover how to: Make a great first impression Meet and greet with ease Be a good company representative Practice proper online etiquette Adapt to the changing rules of etiquette Deal with difficult personalities without losing your cool Become a well-mannered traveler Develop good relationships with your peers, staff, and superiors Give compliments and offer criticism Respect physical, racial, ethnic, and gender differences at work Learn the difference between "casual Friday" and sloppy Saturday Develop cubicle courtesy Avoid conversational faux pasBusiness etiquette is as important to your success as doing your job well. Read Business Etiquette For Dummies, 2 nd Edition, and make no mistake.

Table of Contents

Introduction

Conducting Yourself Gracefully in the Business World

Displaying Good Manners at Work

Making a Positive Impression on the Job

Working in a Diverse Environment

Look Sharp! Creating Professional Style and Presence

Building Better Communication Skills

The Art of Meeting and Greeting

Making Polite Conversation

Improving Your Telephone Manners

Sharpening Your Written Communication Skills

Keeping Up with Electronic Etiquette

Behaving in the Boardroom and Beyond

Minding Your Meeting Manners

Engaging in Business Meals and Parties

Mastering Dining Etiquette

Attending Conferences, Trade Shows, and Special Events

Taking Part in a Variety of Social Off-Site Activities

Marking Life's Major Events and Passages

Overcoming Work-Related Challenges

Coming to Terms with Difficult People

Managing Office Conflict

Managing Ethical Dilemmas at Work

Handling Sexuality in the Workplace

Doing Business on a Global Scale

Pack Your Manners! Traveling for Business

Now You've Arrived: Adapting to a New World

Crossing Cultural Lines: Your Passport for Success

The Part of Tens

Nearly Ten College-to-Career Etiquette Tips

Ten Tips for Impressive Job Interviews

Index

Table of Contents provided by Publisher. All Rights Reserved.