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Foreword
Preface
Acknowledgments
Introduction
Overview
Business Intelligence as a Competitive Differentiator
Business Intelligence Competency Center
Summary
Business Intelligence in the Organization
Overview
General Findings of the Survey
Business Intelligence Competency Centers
Summary
Primary Functions of the Business Intelligence Competency Center
Overview
Functional Areas Inside the BICC
Detailed Checklist for the Functional Areas in the BICC
Related Functional Areas
Summary
Planning a Business Intelligence Competency Center: Using the Information Evolution Model
Overview
Four Critical Dimensions of the Information Evolution Model
Five Levels of Maturity in the Information Evolution Model
Defining the BI Strategy
Summary
Human Capital
Overview
Staffing the Business Intelligence Competency Center
Summary
Knowledge Processes
Overview
Knowledge Processes in the Business Intelligence Competency Center's Functional Areas
Summary
Culture
Overview
Organizational Setup and Funding
Performance Metrics
Knowledge Management
Change Management
Summary
Infrastructure
Overview
Considerations from a BICC Perspective
Business Intelligence Infrastructure Selection Criteria
Road Map to Implementing a BI Infrastructure
Summary
Setting Up and Ensuring Ongoing Support
Overview
Setup Process in Detail
Working with Software Vendors
Summary
Cases from the Field
Insurance, South Africa: Mutual & Federal Defines Business Intelligence Strategy
Public Administration, Italy: CSI-Piemonte Manages Growth with a Business Intelligence Competency Center
Banking, Belgium: KBC Benefits from an SAS Business Intelligence Competency Center
Banking, South Africa: Competency Center Drives Return on BI Investments at Nedbank
Summary
Ten Recommendations for a Highly Effective Business Intelligence Competency Center
Have a Vision for Business Intelligence
Create a Joint Venture Between Business and Information Technology
It's a Process, Not a Project
Maintain Clear Vision, Concrete Objectives
Integrate and Consolidate
Practice Effective Change Management
Carry Out Staff Induction, Training, Development
Deliver Ongoing Value
Ensure the Infrastructure's Depth and Breadth
Use a Multidimensional Approach
List of Abbreviations
Additional Roles
Index
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