Preface | |
The Authors | |
Why Continuous Improvement and Business Partnering? | p. 1 |
The Continuous Improvement Model | p. 21 |
The Business Partnering Process | p. 50 |
The Role of Management | p. 73 |
How to Get Started | p. 96 |
How to Overcome Obstacles | p. 128 |
Internal Business Partnering | p. 154 |
Business Partnering with Suppliers | p. 175 |
Business Partnering with Customers | p. 203 |
Partnering in Action | p. 227 |
References | p. 235 |
Index | p. 239 |
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