Business Partnering for Continuous Improvement How to Forge Enduring Alliances Among Employees, Suppliers, and Customers

by Poirier, Charles C.; Houser, William F.

• ISBN13: 9781881052395
• ISBN10: 1881052397
• Format: Paperback
• Copyright: 1994-01-01
• Publisher: Berrett-Koehler Publishers

Summary

If you want to make the drive for quality, productivity, and profit improvement a permanent feature of your organization, the concept of "partnering" - must become an integral part of every activity, write Charles Poirier and William Houser. They give detailed action studies of companies that have made the transition to business partnering and continuous improvement. And they provide the tools you need to make similar changes in your own organization.

Author Biography

Charles C. Poirier is the recognized expert on supply chain management and is a partner in the CSC National Supply Chain Practice. He is an industry veteran with nearly forty years' experience in a variety of positions, including CEO of a $450 million company.
William F. Houser is director of productivity and quality of Tenneco, Inc. which is one of the 30 largest industrial companies in the united states. He is coauthor of Business Partnering for Continuous Improvement.

Table of Contents

Preface
The Authors
Why Continuous Improvement and Business Partnering?	p. 1
The Continuous Improvement Model	p. 21
The Business Partnering Process	p. 50
The Role of Management	p. 73
How to Get Started	p. 96
How to Overcome Obstacles	p. 128
Internal Business Partnering	p. 154
Business Partnering with Suppliers	p. 175
Business Partnering with Customers	p. 203
Partnering in Action	p. 227
References	p. 235
Index	p. 239
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