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9780470893128

Business Process Management and the Balanced Scorecard : Using Processes as Strategic Drivers

by
  • ISBN13:

    9780470893128

  • ISBN10:

    0470893125

  • Format: eBook
  • Copyright: 2010-06-01
  • Publisher: Wiley
  • Purchase Benefits
List Price: $63.50
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Summary

Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.

Table of Contents

Preface
A World of Change
How Process Can Drive Strategy
The Strategic Process
Strategy Maps
Balanced Scorecard and Strategic Initiatives
Conclusions
Index
Table of Contents provided by Publisher. All Rights Reserved.

Supplemental Materials

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