Business Process Management : Practical Guidelines to Successful Implementations

by Jeston; Nelis

• ISBN13: 9780750669214
• ISBN10: 0750669217
• Format: Board Book
• Copyright: 2006-04-24
• Publisher: Elsevier Science & Technology

Summary

* Encompasses best practices and an overview of the most important tools and methods * An in depth framework for the Business Process Management practitioner. * Insights into how to embed Business Process Management within an organization to ensure a continuous business process improvement culture. * Practical tools, explanations and assistance in the successful implementation of a BPM project. * Includes in excess of 50 case studies to illustrate various points in the book.

Table of Contents

Contributors	p. xi
Foreword	p. xiii
Preface	p. xvii
Introduction	p. xix
Acknowledgements	p. xxiii
Frequently asked questions	p. 1
How can we demystify business process management?	p. 3
Brief history of business process management	p. 3
The next big thing (or how mystification begins)	p. 4
BPM hype cycle	p. 4
What is mystifying about BPM?	p. 5
The iceberg syndrome	p. 5
Exploring 'reality'	p. 7
Change management and performance measurement	p. 8
Conclusion	p. 8
What is business process management?	p. 9
Why is it important to improve business processes before automating them?	p. 12
So, what's the problem?	p. 12
Why isn't this working?	p. 13
Why do automated solutions fail to deliver expected benefits?	p. 13
What have we learned from history?	p. 14
Conclusion	p. 15
When should you do BPM - what are the main drivers and triggers?	p. 16
Who should be involved in BPM?	p. 20
Management of business processes	p. 20
Use of external BPM experts	p. 23
Why are organizational strategy and process architecture important in BPM implementation?	p. 25
Organization strategy	p. 25
Process architecture	p. 27
How do you sell BPM technology to the organization?	p. 29
Who is buying BPM technology?	p. 31
Who is selling BPM technology?	p. 33
What are the critical success factors in a BPM project?	p. 34
What are the critical implementation aspects for a BPM solution?	p. 38
Why do you need a structured approach to implementing BPM?	p. 40
Conclusion	p. 44
The framework	p. 45
Framework overview	p. 47
The BPM implementation framework	p. 50
Organizational approach to BPM implementations	p. 51
Framework phases	p. 53
Project essentials	p. 55
A process-centric organization	p. 57
Guidelines on how to use the framework	p. 59
Why a 'one approach fits all' philosophy does not work	p. 59
How are BPM projects selected?	p. 60
Four scenarios in implementing BPM	p. 62
How to determine which scenario is applicable	p. 62
Skipping of a phase	p. 63
Iterative approach	p. 64
Organization strategy phase	p. 66
Why?	p. 66
Why involve strategy in BPM?	p. 67
Results	p. 69
How?	p. 69
Organization strategy outputs	p. 78
Organization strategy phase risks	p. 79
Process architecture phase	p. 80
Why?	p. 81
What is process architecture?	p. 83
Results	p. 84
How?	p. 85
Realize value	p. 98
Process architecture outputs	p. 98
Process architecture phase risks	p. 98
Launch pad phase	p. 100
Why?	p. 100
Results	p. 102
How?	p. 102
Realize value	p. 121
Launch pad phase outputs	p. 121
Launch pad phase risks	p. 123
Understand phase	p. 124
Why?	p. 124
Results	p. 125
How?	p. 125
Realize value	p. 140
Understand phase outputs	p. 140
Understand phase risks	p. 141
Innovate phase	p. 143
Why?	p. 143
Results	p. 144
How?	p. 145
Realize value	p. 165
Innovate phase outputs	p. 165
Innovate phase risks	p. 166
People phase	p. 167
Why?	p. 167
Results	p. 168
How?	p. 169
Realize value	p. 184
People phase outputs	p. 184
People phase risks	p. 184
Develop phase	p. 187
Why?	p. 187
Results	p. 189
How?	p. 190
Realize value	p. 201
Develop phase outputs	p. 201
Development phase risks	p. 203
Implement phase	p. 204
Why?	p. 204
Results	p. 205
How?	p. 206
Realize value	p. 213
Implement phase outputs	p. 213
Implement phase risks	p. 214
Realize value phase	p. 215
Why?	p. 215
Results	p. 217
How?	p. 217
Critical success factors	p. 226
Realize value phase outputs	p. 227
Realize value phase risks	p. 228
Sustainable performance phase	p. 229
Why?	p. 229
Results	p. 230
How?	p. 230
Realize value	p. 243
Sustainable performance phase outputs	p. 243
Sustainable performance phase risks	p. 243
Essentials introduction	p. 245
Project management	p. 247
Why?	p. 247
Results	p. 250
How?	p. 250
Project management risks	p. 266
People change management	p. 267
Resistance to change	p. 269
Why change and leadership's role?	p. 270
Components of the change program	p. 272
Getting ready for change	p. 276
Required behavior	p. 278
How do you get there?	p. 279
Leadership	p. 282
Why?	p. 282
How?	p. 283
What is leadership in the context of a BPM program/project?	p. 283
Summary	p. 293
BPM and the organization	p. 297
BPM maturity	p. 299
Introduction	p. 299
Business process management maturity	p. 300
The BPM maturity model	p. 303
Application of the BPMM model	p. 313
Related work	p. 314
Summary	p. 315
Embedding BPM within the organization	p. 316
Why do we need a special BPM organization structure?	p. 316
What are the results of embedding BPM into the organization?	p. 317
Ownership of processes	p. 327
Appendices - tools and techniques	p. 329
Organization strategy phase	p. 331
Checklist: Organization strategy phase	p. 331
Self-assessment strategy	p. 332
Process architecture phase	p. 340
Checklist: Process architecture phase	p. 340
Sample architecture	p. 341
Launch pad phase	p. 344
Checklist: Launch pad phase	p. 344
Project team structure and roles	p. 345
Business case template	p. 349
Sample report structure	p. 351
Project plan schedule	p. 352
Understand phase	p. 358
Checklist: Understand phase	p. 358
Overview of process model levels	p. 359
Understand workshop - initial workshop presentation	p. 365
Modeling guidelines	p. 367
Issues and opportunities register	p. 368
Innovate phase	p. 370
Checklist: Innovate phase	p. 370
Innovate executive kick-off workshop	p. 372
Steps of an Innovate workshop	p. 373
Questions for an Innovate workshop	p. 377
Innovate case study	p. 379
Sample process gap analysis	p. 383
Develop phase	p. 384
Checklist: Develop phase	p. 384
Components of an automated solution	p. 385
People phase	p. 392
Checklist: People phase	p. 392
Implement phase	p. 394
Checklist: Implement phase	p. 394
Training guidelines	p. 395
Realize value phase	p. 398
Checklist: Realize value phase	p. 398
Benefits tracking matrix	p. 400
Sustainable performance phase	p. 401
Checklist: Sustainable performance phase	p. 401
People change management essential	p. 403
Drivers for cultural change	p. 403
Embedding BPM in the organization	p. 405
BPM interest group	p. 405
BPM Forum	p. 406
Outline for process modeling convention	p. 408
Checklist for process modeling and management tool	p. 410
Business process outsourcing (BPO)	p. 416
Important BPM methodologies	p. 418
References and bibliography	p. 429
Index	p. 433
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