Business Process Management : Practical Guidelines to Successful Implementations

by Jeston,John

• ISBN13: 9780750686563
• ISBN10: 0750686561
• Edition: 2nd
• Format: Paperback
• Copyright: 2008-03-10
• Publisher: Routledge

Summary

Business Process Management: Practical Guidelines to Successful Implementations provides organizational leadership with an understanding of Business Process Management and its benefits to an organization. This is an easy-to-use, easy-to-read guide that provides a practical framework, complete with a set of tools and techniques, to successfully implement Business Process Management projects. in addition, it features vital organizational perspectives that not only provide an overall view of BPM and the move towards a process-centric organization, but also reveal how to embed BPM within an organization to ensure a continuous business process improvement culture. * A proven step-by-step framework for the Business Process Management practitioner * Features practical tools, explanations, guidance and over 50 case studies to illustrate best practice * New edition includes checklists of all phases & steps, summaries of tools per phase, and an overview of business process trends

Table of Contents

Introduction

Frequently asked questions

How to demystify BPM

What is Business Process Management(BPM)?

Why is it important to improve business processes before automating them?

When should you do BPM?

What are the main drivers and triggers?

Who should be involved in BPM?

Why are organizational strategy and process architecture important in a BPM implementation?

How do you sell BPM technology to the organization?

What are the critical success factors in a BPM project?

What are the critical implementation aspects of a BPM solution?

Why do you need a structured approach to implementing BPM?

The Framework

Framework overview

Guidelines of how to use the Framework

Organization Strategy phase

Process Architecture phase

Launch Pad phase

Understand phase

Innovate phase

People phase

Develop phase

Implement phase

Realize Value phase

Sustainable Performance phase

Essentials Introduction

Project Management

People Change Management

Leadership

BPM and the organization

BPM Maturity

Embedding BPM within the organization

Appendices?tools and techniques

Appendices

Bibliography

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