Introduction | p. 11 |
Research and Homework | p. 15 |
Assess Your Needs | p. 16 |
Develop a List of Vehicles to Consider | p. 19 |
Visit Some Dealers | p. 23 |
Drive the Cars | p. 25 |
Strategies for Success | p. 27 |
Ways to Save | p. 28 |
Keeping Costs Under Control | p. 32 |
Compare Insurance Costs | p. 34 |
You'll Have to Fill 'er Up | p. 35 |
Rules to Remember | p. 35 |
Vehicle Safety | p. 47 |
A Good Fit | p. 48 |
To Be Safe You Must Be Able to See | p. 49 |
Air Bag Safety | p. 50 |
Safety Demands Good Handling | p. 51 |
Crash Performance | p. 53 |
The Three Major Crash Tests | p. 55 |
Center of Gravity | p. 58 |
Carrying Loads | p. 58 |
Children in the Car | p. 60 |
Be as Safe as Possible | p. 60 |
Leasing | p. 65 |
What a Lease Is | p. 66 |
Advantages | p. 66 |
Leasing Has Advantages for Manufacturers | p. 67 |
Why We Don't All Lease | p. 68 |
Where to Go for a Lease | p. 70 |
The Anatomy of a Lease | p. 71 |
Now Things Get Complicated | p. 73 |
The 'Money' Factor | p. 73 |
Take It or Leave It | p. 73 |
Other Fees | p. 74 |
When the Lease Ends | p. 75 |
Open or Closed | p. 76 |
The Trouble with a Valuable Trade-In | p. 77 |
Reduced Incentives | p. 77 |
The Verdict | p. 77 |
Leasing Checklist | p. 78 |
Checklist for Leasing a New Car | p. 79 |
Buying a Used Car | p. 85 |
The Disadvantages | p. 87 |
Selecting a Model | p. 89 |
Research the Car | p. 90 |
Where to Buy | p. 91 |
Finding the Good, Rejecting the Bad | p. 93 |
Do-It-Yourself Evaluations | p. 94 |
The Test Drive | p. 100 |
Certification Programs | p. 103 |
The Case of the Missing Title | p. 104 |
Used-Vehicle Checklist | p. 106 |
Sample Dealer Sticker | p. 116 |
Selecting a Vehicle for a Beginning Driver | p. 117 |
What Not to Buy | p. 122 |
More Safety Suggestions | p. 123 |
Draw Up a Contract | p. 124 |
Vehicle Use and Operation Agreement | p. 126 |
Using the Internet | p. 129 |
Visit a Manufacturer's Website | p. 130 |
Visit a Dealer's Website | p. 132 |
Visit Third-Party Sites | p. 132 |
You Can Solicit Offers | p. 133 |
What You Can't Do | p. 134 |
What Dealers Think | p. 135 |
Sites You Should Know About | p. 136 |
Financing the Purchase | p. 141 |
How Expensive a Car Should You Buy? | p. 142 |
Paying Cash | p. 146 |
Before You Apply for a Loan | p. 147 |
Taking a Loan | p. 151 |
Rebates | p. 153 |
Subsidized Loans | p. 154 |
Other Sources for Money | p. 155 |
Financing a Used Car | p. 156 |
Refinancing | p. 159 |
Get a Loan Before You Find a Vehicle | p. 159 |
Read Before You Sign | p. 159 |
AAA Financial Services | p. 160 |
Selecting a Dealer | p. 161 |
How to Find a Good Dealer | p. 162 |
The Dealer's Report Card | p. 166 |
Techniques of the Dealer | p. 169 |
What You and the Dealer Owe Each Other | p. 171 |
The Sales Process | p. 172 |
'Can I Help You?' | p. 172 |
What to Expect on the Way to the Car | p. 173 |
'Are You Planning on Buying a Car Today?' | p. 174 |
'What Would I Have to do to Get You to Buy Today?' | p. 175 |
'Will There be a Trade-In?' | p. 175 |
'Will There be Someone Else Involved in the Purchase Decision?' | p. 175 |
'How Much Do You Want to Pay?' | p. 176 |
'How Much a Month Do You Want to Spend?' | p. 177 |
Controlling the Purchasing Process | p. 177 |
Options | p. 179 |
Safety Options | p. 180 |
Comfort and Convenience Items | p. 183 |
Appearance Packages | p. 186 |
Engines and Transmissions | p. 187 |
Suspensions, Wheels and Tires | p. 187 |
The Pricing Game | p. 189 |
Determining the 'Right' Price | p. 191 |
The Pricing Waltz | p. 192 |
Try This Approach | p. 193 |
A Different Experience | p. 197 |
One-Price Dealers--Version One | p. 198 |
One-Price Dealers--Version Two | p. 198 |
How to Handle the Trade-In | p. 199 |
Rebates and Incentives | p. 200 |
Holdbacks | p. 200 |
Invoice vs. Dealer Cost | p. 201 |
Association Surcharges | p. 202 |
When to Buy | p. 202 |
Get It in Writing | p. 204 |
Buying Services and Other Options | p. 207 |
Auto Brokers | p. 208 |
The Bird Dog | p. 211 |
Group Referral Programs | p. 211 |
Other Options | p. 213 |
Staying on the Right Track | p. 215 |
Are You Vulnerable? | p. 216 |
Before You Sign on the Dotted Line | p. 217 |
Misleading Advertising | p. 217 |
Contract Confusion | p. 220 |
Failure to Disclose | p. 223 |
Liquidated Damages | p. 223 |
Warranty Questions | p. 224 |
Also Consider the Swap | p. 225 |
Title Problems | p. 225 |
Prolonged Negotiations | p. 226 |
Conveyance Fees | p. 226 |
Trade-In Evaluations | p. 227 |
Price Hikes After You Take Delivery | p. 228 |
Problem Loans | p. 229 |
Problems with Service | p. 229 |
Service Schedules | p. 233 |
When a Problem Turns Really Ugly | p. 234 |
Handling the Financing and Insurance | p. 235 |
Financing | p. 237 |
Dealer Packages | p. 238 |
Insurance Products | p. 239 |
Extended Service Contracts | p. 239 |
Taking Delivery | p. 243 |
In Conclusion | p. 247 |
Index | p. 249 |
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