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9781578203055

The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

by ;
  • ISBN13:

    9781578203055

  • ISBN10:

    1578203058

  • Edition: 4th
  • Format: Nonspecific Binding
  • Copyright: 2003-11-20
  • Publisher: CRC Press

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Supplemental Materials

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Summary

Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem.The Call Center Handbookis a complete guide to starting, running, and im Establish and operate an efficient call center with this authoritative guide that covers everything from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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