Capitalizing on Conflict : Strategies and Practices for Turning Conflict into Synergy in Organizations: A Manager's Handbook

by Blackard, Kirk

• ISBN13: 9780891061649
• ISBN10: 0891061649
• Edition: 1st
• Format: Hardcover
• Copyright: 2002-06-01
• Publisher: Consortium Book Sales & Dist

Summary

Going beyond discussions of dispute resolution, this practical guide outlines an integrated model for understanding and managing conflict in organizations.

Author Biography

Kirk Blackard, J.D., a Houston-based consultant and conflict resolution practitioner, serves on the panels of mediators of the U.S. Postal Service and the National Association of Securities Dealers, as well as on the Federal Mediation and Conciliation Service roster of arbitrators James W. Gibson, J.D., CLU, attorney, mediator, and educator, is currently student legal advisor and director of mediation services at Sam Houston State University in Huntsville, Texas

Table of Contents

Preface	vii
Acknowledgments	xv
About the Authors	xvii
PART 1 BACKGROUND
Perspectives	3	(22)
Management's Role	25	(24)
PART 2 MINIMIZING CONFLICT
Maintaining a Trusting Environment	49	(22)
Avoiding Policy-Driven Conflict	71	(24)
Managing Change Effectively	95	(18)
Hiring and Maintaining the Right Workforce	113	(24)
Fostering Appropriate Supervisor Behavior	137	(22)
PART 3 DEALING WITH CONFLICT
Surfacing Conflict	159	(20)
Engaging Conflict	179	(20)
Resolving Disagreements	199	(20)
Resolving Disputes	219	(16)
Learning from Conflict	235	(24)
Epilogue	259	(4)
Notes	263	(2)
Resources	265	(4)
Index	269