Capitalizing on Workplace Diversity

by Chang, Richard Y.

• ISBN13: 9780787951023
• ISBN10: 0787951021
• Edition: 1st
• Format: Paperback
• Copyright: 1999-07-19
• Publisher: Pfeiffer

Summary

Realize organizational success through diversity.

Author Biography

RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.

Table of Contents

Introduction	1	(6)
Why Read This Guidebook?
Who Should Read This Guidebook?
When and How To Use It
Meeting The Diversity Challenge	7	(10)
Workplace Diversity Defined
The New Work Force---Organizational Impacts
Potential Obstacles To A Productive, Diverse Organization
Capitalizing On Diversity In The Organization	17	(10)
The Organizational Diversity Success Model
Case Example: HealthMed
Phase One: Creating A Diversity Vision	27	(14)
A Vision Defined
Brainstorm Your Vision
Determine and Define Your Values
Promote Your Vision and Values
Phase Two: Building Organizational Awareness and Commitment	41	(16)
Assess Where You Are
Take Action On Areas For Improvement
Focus On Awarness
Phase Three A: Staffing For Diversity Success	57	(16)
Recruit For Success
Select The Best
Orient and Train Your Employees
Retain and Maintain Your Diversity
Phase Three B: Building Team Capability	73	(14)
Types Of Teams
Ways To Build Diversity Awareness
Diversity Issues Within The Team
Phase Three C: Communicating Effectively In A Diverse Workplace	87	(12)
Communicating For Success: A Four-Step Process
Use Your Communication Skills
Listen Attentively and Respond Appropriately
Phase Four: Reinforcing On An Ongoing Basis	99	(10)
Formalize Norms and Establish Ground Rules
Track and Measure Your Success
Emphasize Management Involvement
Managing Diversity Issues Successfully	109	(10)
Sexual Orientation Issues
Gender Issues
Differently-Abled Issues
Age Diversity Issues
Religious Diversity Issues
Cultural Diversity Issues
Summary	119	(4)
Appendix: Reproducible Forms and Worksheets	123