Case Studies for Organizational Communication Understanding Communication Processes

by Keyton, Joann; Shockley-Zalabak, Pamela

• ISBN13: 9780195330595
• ISBN10: 0195330595
• Edition: 2nd
• Format: Paperback
• Copyright: 2005-09-19
• Publisher: Oxford University Press

Summary

Case Studies for Organizational Communication: Understanding Communication Processes, Second Edition, collects forty compelling, accessible cases that use verbal, nonverbal, written, and electronic channels in multiple contextual settings. The cases cover both formal and informal communication practices--in a wide variety of organizational topics and processes--offering students the opportunity to apply their knowledge of organizational and business communication to analyze vital issues and dilemmas. An introductory case with margin notes provides a sample of how to read and analyze a case study. The cases are open-ended and highly readable, and should lead to lively in-class discussions. Several cases--including those on virtual communication and emotional labor--touch on cutting-edge areas of interest. The second edition features thirteen new cases that address such issues as managing a merger, virtual leaders, and supervisor-subordinate relationships. A detailed Case Content Index is also provided, so that instructors can quickly identify the numerous conceptual areas embedded in the cases. A comprehensive password-protected Instructor's Manual and six cases from the First Edition are all available on the book's companion website.

Table of Contents

Website Cases	p. x
Acknowledgments	p. xi
Teacher Introduction: The Case Study Method as a Pedagogical Technique	p. 1
Student Introduction: Using Cases to Learn About Organizational Communication	p. 7
Example Case: Just Part of the Crop	p. 13
Example Case Analysis	p. 28
Organizational Culture
Contemplating My First Year	p. 34
Change, Coalitions, and Coping	p. 44
How Do You Get Anything Done Around Here?	p. 54
Downsizing at Tata Steel	p. 62
Discord at the Music School	p. 72
Communicating and Leading Change in Organizations	p. 78
Managing a Merger	p. 85
Merged, Incompatible IT Cultures	p. 93
Your Attitude Determines Your Altitude	p. 99
Virtual Communication in Organizations
Where Do We Go From Here?	p. 110
Caught in the Intranet	p. 118
The Difficulties of Virtual Leaders	p. 128
Knowledge Is Power	p. 136
Left Out of the Loop	p. 142
The E-Mails in the Clinic Initial Services Department	p. 150
Teamwork and Group Processes
The Fun Team	p. 158
Reorganizing Human Resources at ASP Software	p. 167
Maintaining Faith	p. 176
Teaming Up for Change	p. 189
Decision Making and Problem Solving
How Much Does Passion Count?	p. 204
Permission to Walk	p. 216
For the Good of Many	p. 227
A Matter of Perspective	p. 238
The Expert Facilitator	p. 248
A Decision to Change	p. 255
The Individual and the Organization
The First Day at Work	p. 272
When a Good Thing Goes Bad	p. 281
Bob's Dilemma	p. 291
Working Without Papers	p. 298
Corporate Counseling	p. 307
Managing Multiple Roles	p. 319
The Peter Principle	p. 334
No Laughing Matter	p. 341
Not on My Sabbath	p. 350
Diversity in Organizational Communication
Where Does It Hurt?	p. 358
Not a Typical Friday	p. 370
A Case of Mistreatment at Work?	p. 379
The Penis People	p. 389
Navigating the Limits of a Smile	p. 394
A Celebration of Diversity	p. 408
About the Editors	p. 413
About the Contributors	p. 415
Detailed Case Content Index	p. 419
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