Cases in Foodservice and Clinical Nutrition Management

by Allen-Chabot, Amy M.; Jarvis, Ken; O'Halloran, Robert M.

• ISBN13: 9780131114647
• ISBN10: 0131114646
• Edition: 1st
• Format: Paperback
• Copyright: 2005-04-27
• Publisher: Pearson

Summary

"This text offers a compilation of many short cases, written by experts in the field, which address clinical nutrition and food service management issues in a variety of settings. The questions that follow each case allow students to apply knowledge. Through the use of these cases, students will be able to develop problem-solving skills and adapt the relevance of their knowledge to the work place."--BOOK JACKET.

Table of Contents

Introduction	ix
Cases in Menu Management
The Heart of the Matter: The Menu	3	(3)
Gina Hinch
Initiating Successful Change in the Healthcare Work Environment	6	(3)
Theresa Kevak
Patient with Special Needs	9	(2)
Naveena Reddy
Menu Extensions in a Hospital Grill and Snack Bar	11	(3)
Amy Allen-Chabot
Hospital Food Service Menu for Emergency Conditions	14	(7)
Julie J. Davis
Cases in Purchasing
Strategies for Dealing with Food Shortages	21	(2)
Amy Allen-Chabot
Metro North Collaborative: A School Food Service Purchasing Solution	23	(7)
Lois Black
Purchasing with Par Levels	30	(3)
Julie J. Davis
Provision of Noncharge Formula Preparation and Oral Feeding Supplies	33	(6)
Marcia Johnson
Cases in Food Production
Dealing with Your Boss's Unrealistic Expectations	39	(3)
Amy Allen-Chabot
Managing Food Service Production and Forecasting: Fried Chicken Friday at Glen Maple Hospital	42	(2)
Julie J. Davis
Forecasting Surprise	44	(5)
Teresa T. Marcus
Cases in Service
Evaluation of Patient Satisfaction Using Two Different Tray Systems	49	(4)
Amy Knoblock-Hahn
Patient Complaint: Whose Hair Is This?	53	(2)
Teresa T. Marcus
Customer Abuse of the ``Cost Per Serving Container'' System	55	(2)
Jan Patenaude
Using the Performance Improvement Process to Address Late Tray Problems	57	(7)
Nell E. Robinson
Implementing Room Service in the Hospital	64	(7)
Nell E. Robinson
Cases in Safety and Sanitation
The Ceiling Is Falling!	71	(2)
Susan Kosharek
The Cafeteria Server with a Nose Ring	73	(2)
Susan Kosharek
Long-Term Care Mock Survey: Kitchen Sanitation Inspection	75	(4)
Melissa Altman-Traub
Cases in Management of Food Services
Theft Opportunity: Who Did It?	79	(3)
Teresa T. Marcus
Food Service Plan During a Strike	82	(2)
Nancy L. Matyas
Changing from Contract to Self-Operated and Back Again	84	(5)
Robert M. O'Halloran
Balancing Work and Family: When Childcare Collides with Work Expectations	89	(2)
Phyllis Fatzinger McShane
Too Sick, Too Soon!	91	(6)
Joanne Robinett
Cases in Nutrition Management
Issues with Productivity and Salary Complaints	97	(3)
Phyllis Fatzinger McShane
Clinical Management: Seeing the ``Big Picture''	100	(2)
Phyllis Fatzinger McShane
Dealing with Management's Request to Reduce Staffing	102	(3)
Phyllis Fatzinger McShane
Marketing Outpatient Nutrition Counseling	105	(2)
Kathleen Meyer
Inappropriate Employee Self-Termination	107	(4)
Phyllis Fatzinger McShane
Cases in Financial Management
Budget Planning to Improve the Bottom Line	111	(6)
Linda R. Hofmeister
Meals per Labor Hour: Interpreting the Data	117	(3)
Amy Allen-Chabot
Productivity Measures Exercise	120	(3)
Laura McKnight
Cases Rated by Degree of Difficulty	123