Cases on the Human Side of Information Technology

by Khosrow-Pour, Mehdi; Khosrowpour, Mehdi

• ISBN13: 9781599044057
• ISBN10: 1599044056
• Format: Hardcover
• Copyright: 2006-04-04
• Publisher: Igi Global

Table of Contents

Preface	xii
Enterprise System Development in Higher Education	1	(20)
Bongsug Chae
Marshall Scott Poole
Laurier IT Priorities	21	(13)
Ron Craig
End-User System Development: Lessons from a Case Study of IT Usage in an Engineering Organization	34	(15)
Murray E. Jennex
Reorganizing Information Technology Services in an Academic Environment	49	(18)
Marcy Kittner
Craig Van Slyke
The Rise and Fall of a Dot-Com: Lessons Learned from LivingCo	67	(19)
Judy E. Scott
Information Management in Higher Education Administration: A Slow Drive on the Information Superhighway	86	(13)
Gunapala Edirisooriya
The Quipudata Case: Implementing a Quality Initiative in an IT Organization	99	(17)
Martin Santana-Ormeno
Antonio Diaz-Andrade
Jaime Serida-Nishimura
Eddie Morris-Abarca
Social Impacts of Computer-Mediated Communication on Strategic Change Processes	116	(14)
Dubravka Cecez-Kecmanovic
Andy Busuttil
How to Successfully Manage an IT Department Under Turbulent Conditions: A Case Study	130	(16)
A. C. Leonard
Risks and Rewards: Good Citizenship and Technologically Proficient Faculty	146	(17)
Scott R. Sechrist
Dorothy E. Finnegan
Student Laptop Ownership Requirement and Centralization of Information Technology Services at a Large Public University	163	(13)
Gregory B. Newby
Toy or Useful Technology? Diffusing Telemedicine in Three Boston Hospitals	176	(16)
Huseyin Tanriverdi
C. Suzanne Iacono
Humanware Issues in a Government Management Information Systems Implementation	192	(17)
Susan K. Lippert
The Institutionalisation of User Participation for Systems Development in Telecom Eireann	209	(23)
Tom Butler
Brian Fitzgerald
Enabling Electronic Medicine at KiwiCare: The Case of Video Conferencing Adoption for Psychiatry in New Zealand	232	(15)
Nabeel Al Qirim
Building a Paperless Service: Making the Internship Connection	247	(15)
Theresa M. Vitolo
Aaron J. Sparks
Turning E-Commerce Theory into Action in Ireland: Taming the Celtic Tiger	262	(12)
Ira Yermish
Dale A. Bondanza
Problems, Their Causes and Effects in the Use of Information Systems: A Case of a Scientific Library	274	(15)
Katariina Jalonen
Mika Kirveennummi
Vesa Torvinen
Reality vs. Plan: How Organizational E-Commerce Strategies Evolved	289	(14)
David Gordon
James E. Skibo
Setting Up to Fail: The Case of Midwest MBA	303	(8)
Andrew Urbaczewski
Jo Ellen Moore
Inca Foods: Reaching New Customers Worldwide	311	(19)
J. Martin Santana
Jaime Serida
Antonio Diaz
End-User Computing at BRECI: The Ordeals of a One-Person IS Department	330	(13)
Kathleen Moffitt
Analyzing the Evolution of End User Information Technology Performance: A Longitudinal Study of a County Budget Office	343	(17)
John Sacco
Darrene Hackler
The Training Challenge: Installing a POS for Improved Reporting and Customer Satisfaction	360	(18)
Janette Moody
David Jordan
An Expectation of Privacy: When Does an Employer Have the Right to Monitor Employee E-Mail Messages?	378	(7)
Andrew Urbaczewski
Juho Rikala
A Three-Tiered Approach to Global E-Commerce: Experiences of Nu Skin International	385	(19)
David Paper
Ken Tingey
About the Editor	404	(1)
Index	405