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9780766800373

Catering, Sales and Convention Services

by
  • ISBN13:

    9780766800373

  • ISBN10:

    0766800377

  • Format: Paperback
  • Copyright: 1999-02-16
  • Publisher: CENGAGE Delmar Learning

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Supplemental Materials

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Summary

Catering and Convention Services is a new introductory text designed for students interested in a catering and convention planning career. It covers hotel event planning, menu planning, customer service, local catering, group catering, functional space requirements, set-up standards, plate presentation, cost analysis, internal and external communication guidelines, and effective forecasting. Students will also learn intuitive listening skills, staff and time managing skills and organizational skills. Features: -in-depth explanations and hands-on examples cover the day-to-day functions and activities involved in catering and convention planning -end-of-chapter questions and discussion exercises reinforce the information in the text -charts and graphs have been incorporated to more clearly illustrate the theories of catering and convention services

Table of Contents

INTRODUCTION
CHAPTER 1: Action Triangle Selling for Catering and Convention
CHAPTER 2: Event Planning
CHAPTER 3: Menu Planning
CHAPTER 4: Communication
CHAPTER 5: Golden Nuggets
CHAPTER 6: Visionary Customer Service
CHAPTER 7: Deployment
GLOSSARY
INDEX

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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